Crossroads Animal Emergency - Norwalk

We took or precious dog in and decided to leave her overnight for 12 hour O2 treatment. Our baby was hanging on strong. We dropped her off at 6 pm p/u at 6:20 am upon picking her up she appeared worse than when dropping her off, she was gray gasping for air. I do not believe they gave her oxygen as needed during those 12 hours my defenseless baby was in their hands. It appears these soulless spineless money hungry thieves did zero to help my precious dog. I took her to a different hospital immediately, where within less than 3 hours she passed away. 48 hours is what the evil Vet insisted I pay for. They are spiteful, and didn’t treat my baby properly. They charged me $1,500 just to examine her. After I was charged $2,365. A total of $3,865 and for what? To push the love of my life into grave condition! My instinct told me to avoid this facility, I wish I had taken her to hospital #2 instead, but Norwalk was closer and I just needed my baby to get ER care. The Vet insisted I euthanize her or pay triple the amount for a 48 hour stay, he repeated these only 2 options multiple times, even followed me to the front desk while in tears, and said “don’t be surprised tomorrow if the other Vet also tells you to euthanize her” “48 hours is better” that’s their spiel. What’s your plan the Vet Dr Constantine kept asking. My plan? My baby suffered during that overnight stay I wish I had taken her against medical advice (AMA) right there and then. But I really wanted to trust them. My faith was that her condition would improve in their hands, enough to f/u with our Vet for after care. However when I saw my baby it was clear they had done nothing to save her. We didn’t even get the opportunity to say goodbye we lost her not to a sudden medical emergency but to evil sales people seeking profit only. Why didn’t I listen to my heart initially and take her elsewhere I’ll live with that guilt forever now. These Aholes prey on the most vulnerable and do not prioritize the health of any living animal . We are grieving the loss of a child not just a dog. No empathy, no ER care, stay away! The negative reviews are all accurate, my experience has changed my life forever they robbed me of every cent I had, and handed me my dog back lifeless, they took her from us! The staff, the Vets they are all disconnected from what matters. Bottom line handing over the love of my life to me in worse shape is inhumane & unethical. Don’t take your pets to Crossroads Norwalk. And if you do I truly hope no one experiences what I did with my pug.

posted: 04/03/2024

If I could give this place, zero stars I would. They were so quick to grab my money when it came to my husky needing a stitch up of a wound. But when it came to asking them to look at the wound to make sure it was healing properly they refused to do so unless I would pay $150 for another follow up absolutely ridiculous. when I asked them would you tell me if something is wrong or if my dog has an infection when you are removing the stitches they said no we will not tell you unless you pay an additional $150 for another exam what veterinarian would not update you that your pet has an infection upon stitches removal for a procedure they did. do not come here. It is a waste of time and they are absolutely disgusting in there moral as a vet.

posted: 04/11/2024

Avoid coming here they take advantage of you 1000 as soon has I got there and no xray had been taken yet Avoid at all costs people! And they threatened you that they will call animals services for wellness check if you take your pets! Clearly they wanted another 1000 or 2!

posted: 03/17/2024

Caring staff that was crazy busy when I brought my beautiful fur baby in to be set free from his pain. He went from my arms to the techs arms who quickly whisked him back to be sedated so we could have time to say goodbye. Even while taking care of business and payment, the lady behind the desk was comforting and kind. I wish I remembered the Doctor’s name who was reassuring and gentle with our precious baby. A horrible, painful experience quickly turned to one of comfort and peace because of the caring staff. THANK YOU! *Side note: reasonably priced. He is sedated and comfortable in the photo below.

posted: 01/25/2024

Let me tell you something about this animal hospital. They rip you off!!! My frenchie came in and had trouble breathing. They told me I have to give a 1500 deposit before going in. Then, the vet only gave us three options: we put our dog down, spend 9000 for them to monitor him, or spend 24000 to put him on oxygen for 48 hours. They told us he was healthy but since a lot of frenchies have that problem we should put him down. We ended up paying 2563 for nothing. We brought him home and we feel like we take better care of him here than at the hospital. He has calmed down and is resting as we speak.

posted: 03/11/2024