Blue Cross Pet Hospital

We adore this vet clinic. They are kind, efficient and knowledgeable. They don’t push unnecessary procedures and their fees are extraordinarily reasonable. Lana had a great time at her first vet visit and our doctor also asked after our older cat he’d treated weeks before. We are so happy we found them!

posted: 08/29/2023

I’m here to provide a negative review of Blue Cross Pet Hospital in North Hollywood. My negative review is a reflection of my experience as a long-time customer (5+ years, 2 cats) of this pet hospital that has witnessed a severe decline in quality of care and operations. In the past, this pet hospital was a place that I trusted and that I felt genuinely cared about the welfare of the animals they saw. Sadly, that is no longer the case and it now operates like a business desperate to squeeze every cent they can out of customers and providing lower quality care at the same time. During my recent visits, I noticed a significant lack of attention and care from the staff, with little regard for the concerns I had about my pet's conditions. This hospital seemed to care less about pet care and instead, their primary focus is hard selling numerous tests with high fees, many of these seemed completely irrelevant for the care of my pets. Just left me feeling empty after getting a hard sell on multiple $200+ blood tests to only have them tell you that it didn’t tell them anything. Another issue I’ve recently had is that they don’t really allow vet prescriptions to be refilled without significant hassle. Previously you could get a refill without issue if you have had your pet in recently and it’s been up to date on its necessary shots, etc. Now they force you to get an exam and unnecessary bloodwork every time you need a refill. Doesn’t matter if the pet just had an exam/blood tests weeks ago. Doesn’t matter if it’s the same prescription that they’ve given to your pet for years. They appear to not care at all anymore. I write this review to warn other pet owners so they aren’t surprised when this hospital tries to take you to the ringer and shake you down for every cent you have. I don’t know what happened, but sometime in the past 2 years this hospital completely changed their focus from providing the good care to capturing the most revenue possible. It’s been disheartening to see the decline. I would recommend seeking care at another facility if reasonably possible. I think it a facility now where you are paying for a premium product, but receiving mediocre care after sitting through a sales presentation.

posted: 07/21/2023

Not my jam when it comes to vets. They always have appointments which is nice but, we went in since my dog is prone to ear infections and were just consistently talked down too about the care of my animals. They were really trying to just sell extra medicine and extra treatments and SURGERIES during my appointment. I’ve never had a vet look at my healthy weight dog and say “why don’t you guys go on hikes,” when we go on 2 miles walks everyday. I was not a fan of the treatment. Not worth the money. She also fed my dog with allergies a regular treat without asking me. Not a good look. Also, don’t question what people put on their paperwork in terms of dog breed.

posted: 02/10/2023

Stay away from doctor Howe!!! I brought in my cat who had a terrible cut on his paw and a broken nail. After waiting for an hour, the doctor told me that she wasn't able to examine my cat because he was anxious and fearful. Duh, the cat is in pain?!!! She then persisted to give me a 10 minute aggressive and sarcastic speech on how I need to neuter my cat. I told her, I brought my cat for an emergency and I would like that to be taken care of first. She told me she needs to sedate my cat and keep her overnight. Suggested $1000 worth of nonsense. After waiting an hour and further torturing my cat, I ended up asking for pain medication and left. Still paid the exam fee even though they didn't even examine my cat. Overall doctor Howe was horrible, mean, and aggressive. Front desk is super nice though.

posted: 04/30/2023

I felt very good bringing my sweet kitty Caesar here. Blue Cross was recommended by a friend after my wife and I had a few bad experiences elsewhere. They were able to get us in on a Sunday despite not having an appointment and we were very grateful. Definitely recommend!

posted: 06/05/2023