The Critter Care Center

I dislike sharing positive reviews on places I prefer as it always leads to an influx of customers meaning harder for me to get an appointment when desired but the staff is more like family. Very supportive, knowledgeable, empathetic, friendly towards your pet and family. Love the care provided and clarity around needed care for your loved pet. A++ Thank your Critter Care!

posted: 02/13/2023

Love love this place. The staff is great. Highly recommend this place to anyone who owns animals. They're very caring and compassionate people. Who really care about your pets.

posted: 07/06/2023

We took our rabbit to see Dr. De La Torre and had a pleasant experience with her. Our rabbit ended up needing to have a procedure done and we believed he was in good hands. A couple of days after the procedure, our rabbit started to decline. He was having a reaction to the medication given to him. We called the vet and were told that Dr. De La Torre was out all week but that they would call us back with an answer as soon as possible. They didn’t call back. We called several times looking for answers and were told we would get a call back but never did. I asked if we could just bring him in but we were told there was no one on staff that sees rabbits. The last call we made, I was desperate as our rabbit couldn’t even walk anymore. Again, I was told that we couldn’t bring him in but that they would call us back in 10 minutes with an answer. They didn’t call us back. They never called back. Our rabbit ended up passing away just hours later. Although we had a great experience with Dr. De La Torre, I’m disappointed with the staff at this location. You would think after spending the amount of money that we did and explaining to them how urgent our situation was, they would have the courtesy to at least call us back. After all, they did tell us that if we had any questions to call back anytime. I guess I should have taken it as a sign when upon checking in, we witnessed an upset customer yell at the receptionist how disappointed she was with them and walked out. I wish we would’ve done the same. Update: A few hours after posting this review, I received a phone call from the Critter Care Center. Zoe left me a voicemail offering her condolences and a sincere apology. She wanted to know who I spoke to because they wanted to get to the bottom of it as what we experienced was unacceptable. I didn’t call back because I would like to move on from this, it’s still difficult for me to even talk about my rabbit. I wanted to leave this update though, because Zoe seemed to really care and I very much appreciate her apology and condolences.

posted: 01/21/2023

Took great care of my daughter’s guinea pig! The staff was great and informative! Just found our new vet! Even braided his hair! 💙 Love this place!

posted: 11/27/2021

There's nothing you could have done to make my experience any better! You were the only vet out of several that I tried to vaccinate my rottweiler. I'm 100% satisfied with Dr. D and the entire staff including receptionist. I highly will recommend critter care as the best vet care I've ever experienced! Thank you so much for getting this done for rocky and I!!

posted: 02/13/2022