Napa Valley Veterinary Hospital

Dr. Jeff was so gentle and careful with our cat Pepper, who went in for a check-up and evaluation of his drippy eyes and itchy ears. He did not recommend anything that was not absolutely necessary. Very impressed with his treatment.

posted: 07/27/2023

Not very Kind staff or the White Lady staff member at front desk. They don't take emergency walk in and don't the staff internapolitics give people hard time to have appointment with Doctor. Extremely mean staff. Doctor should hire someone more Dymanic.

posted: 07/20/2023

Dr. Northrop had been our vet for 10 years. We will now be taking our pets elsewhere. Until recently, we've found Jeff to be professional, attentive and a good medical provider. However, the last year our oldest dog battled cancer and we found our dealings with his practice difficult, at times unprofessional and that sense of caring we relied on for years was missing. Having to follow up several times for test results, medication refills difficult to get on time. Neglected return calls for over a week. Curt office staff. Lack of essential notes in our dog's records. Lastly as we got closer to the tough decision of euthanizing our sweet girl we needed Dr. Northrop's advice and guidance, Jeff never responded to my call, nor my emails. At a difficult and crucial time he was unresponsive. I understand, to a point, things can fall through the cracks, but even after sending a follow up email expressing my disappointment in his lack of care at the end of her life and that we made that tough decision on our own - I was never contacted. If this last year is a reflection of Dr. Northrop's new practice I would never recommend him.

posted: 01/23/2022

Love Dr Northrop. He takes the time to show you what the issue is with your pet. I would not go anywhere else. Staff needs to answer the phone or at least acknowledge that you are waiting at the door for your appointment.

posted: 10/13/2022

Dr. Jeff and his staff are amazing! We have been on a bit of a merry - go - round since moving to Napa trying to find a Vet that was the best fit and Dr. Jeff checked all the boxes! He is incredibly thorough, knowledgeable and so friendly. I appreciate him taking his time to talk through all avenues to take with my dog’s torn ACL. He gives his educated advice but ensures you are apart of the process in thinking through what the best option might be. It’s truly one on one exemplary service for my dog and me and even given covid and restrictions he still made a point to come outside and speak with me ( at the appropriate social distance of course ) His staff are prompt, warm and efficient as well. So happy we found them!

posted: 01/29/2021