Sunnymead Animal Hospital

This office is amazing! The care my golden doodle has been receiving has been top notch since the first visit. I was able to get an appt rather quickly wheny dog got sick. Medications are handled in office. The vet takes her time and doesn't make you feel rushed at all. Listens to all concerns and follow up appts are exceptional.

posted: 04/20/2023

Looking through the list of veterinarian hospitals this one stands out cause of its star rating, but after reading the responses from the "owner" definitely will be going to a different clinic. Before you decide on this hospital I would definitely pay mind to the experiences others have had here. Regardless if your practice is to blame or not for their reaction, or animal illness, the owner takes no accountability for their staff, and tells patients that, "it's not their job to help everyone." I personally called looking for an appointment and the receptionist was not compassionate, and seemed very annoyed that someone was calling to receive service that they offer. You can definitely tell the owner believes that animal heath care is a privilege provided to the few they choose to service. #onestarmovement #piggybank #peta?

posted: 08/07/2023

Horrible service for a few years now and today was the final straw. Have been trying to get a prescription for my dog, who has Cushing disease, for a week now because we needed to change pharmacies. We called and asked the vets office about it last Friday and told them after finding the different pharmacy what we needed. FINALLY after a week it was ready today and I go in and the last name is wrong! I had a name change three years ago and have been repeatedly asking them to change the pets and my last name in the system and they never would. Also, they did have my recent last name spelled wrong because it was missing a letter so even then I wouldn’t have been able to use it. I asked them if they could change it today because the new pharmacy needs the last name to match. They said "No, the doctor is in surgery and will be leaving right when she's done." I said I understand that but I just need her to change the name to the correct one. The male receptionist then tells me "well you should have thought about that before then." His huge attitude and him not knowing what he was talking about I snapped. After cussing him out for how he spoke to me, I took my dog and left. I feel bad for the girl who was helping me and apologized to her while she repeatedly apologized for this man’s attitude. The service and wait time has been ridiculous here the last few years and they definitely need to update certain staff members who seem to hate their job. I will be finding a new veterinarian office. Hopefully they’ll be more respectful and won’t blame their clients for their incompetence. I like how they won’t accept responsibility for how their horrible receptionist was acting. Is that better “owner”? Have a great day! :-)

posted: 07/05/2023

The vet and vet techs are great. Wait times however, are not. Even if you are just dropping off or picking up your pet after surgery (after they've called you to say your pet is ready), expect to sit in the office for an hour.

posted: 08/06/2023

If I can give less than a one star review I would. A couple years ago now this hospital refused to help me and my mother when our beloved family dog was undoubtedly dying. Two women were working this day and carelessly told us we needed an appointment and told us to leave, less than an hour later she would be put down at the Moreno Valley Animal Hospital who took us in without hesitation and were some of the most compassionate workers we had ever met. I never got over that day and could not have imagined how this hospital, which I had saved prior because of these amazing reviews if we ever needed them, made it that much more traumatizing. I also truly hope those women never forgot it, if they still work there and even if they still don’t care, we put her down right after you rejected us by the way.

posted: 04/05/2023