Alto Tiburon Veterinary Hospital

First of all, I will say that the care here is great - the staff is super nice and my dog is always treated very well (no issues there). The reason for the 2 stars are the prices. They are exorbitant. I recently came for an emergency visit to induce vomiting because my dog ate something toxic. They proceeded to charge me over $450 to do so - more than 3x what they charged for past visits for the same exact thing (I have proof of past visits for inducing vomiting being under $200), and far more than what TWO other local emergency vets charge for inducing vomiting (plus those vets provided IV hydration + activated charcoal afterwards on top of that and they were still cheaper). This visit was $150 emergency fee, $150 "induce emesis" fee (???), + cost of medications to make the dog vomit. This isn't the first time I've been blown away by the prices here, but I've stayed because my dog doesn't see the vet often, the staff is nice, and I've been too lazy to search for someone new. Well, this was my last visit here and I will definitely be finding a new vet. I'm sure they will reply and say that I reviewed the estimate before treatment (which I did), but since it was an emergency, I felt backed into a corner and signed because I'd pay anything to make sure my dog is safe and healthy. That still doesn't doesn't mean it's acceptable to vastly over-charge someone & take advantage of them in an emergency situation.

posted: 09/11/2023

I was referred here after my dog had an eye infection and my primary vet couldn't see him right away. My little buddy received the best possible care by a friendly caring staff! Had such a good experience I'd consider breaking up with my primary vet. I'd rate them as 5 stars too.

posted: 06/08/2023

Poor management,poor staff ,they know how to charge ,and then maybe give you the attention,they work on 30 minutes system,where it doesn't matter what's really wrong,it's all about their time that is value.a test that was quoted 500$over the phone was 900$ at the register,and even then they failed to call me back with the results,( I was supposed to call them every day between one month to 6 months to see if the results came in) they charged me for a surgery,but when i came in to do a check up pre surgery,the nurse didn't even know shes checking her fir a physical pre surgery,and completed disregarded the growths that were the issue ,and also refused to let the doctor see her before the surgery to see if even possible,they charged me in full anf told me the vet will look before they start tge procedure at that moment...and the receptionist told they have more clients than tgey can handle thwts why an echo test for a 14 year old dog take 2 weeks to get because the vet only works 3 days a week actually and not 6 ...get more staff or deal with what you can actually deal....being a vet isn't about fake smiles and 5 stars reviews on yelp...

posted: 08/20/2023

We took our chihuahua for the first time to Alto Tiburon Veterinary and we love everything about this place. They were so sweet, nice and kind to my girl. Great communicators. We called this morning and they gave us same an appointment for the same day; the only vet in Marin who understood our panic and stress, thank you! Our girl stayed there for a couple of hours in a confortable bed and covered with a blanket, priceless.

posted: 11/12/2022

Great !! They taking care for you guinea pig. Awesome

posted: 09/21/2023