Rancho Park Veterinary Clinic

Been taking my pets to Dr. Marks for many years. All of the doctors and staff here are outstanding. Good vibes all around and they have helped me through some difficult decisions with my cats care. Great vet.

posted: 05/03/2023

Initially, I was recommended to Rancho Park Vet by a friend, but I am truly disappointed with my experience. Dr. Johana Choi, our main veterinarian, has been exceptional. However, the reception staff and vet assistants have been consistently horrible. On one occasion, I was berated by a receptionist when I asked for further clarification on my pet's records. It was completely uncalled for and unprofessional. Furthermore, a vet assistant shocked me when she abruptly inserted a thermometer into my dog's ear without any warning. This caused extreme physical and emotional distress for my pet. Such lack of consideration is unacceptable. I have made several attempts to get in touch with upper management to address these issues but have had no luck so far. This incident with the receptionist, whose name is either Juana or Jana, was the final straw for me. Her behavior was completely unprofessional, and I believe appropriate action should be taken. I had high hopes for Rancho Park Vet based on the recommendation I received, but the negative experiences I've had with the reception staff and vet assistants overshadow any positive aspects. If the staff would like to rectify this they should contact me immediately.

posted: 07/13/2023

Great place if you're rich. The records they sent to go back a one year, but I started with them prior to the pandemic. They don't seem to know my dog or care about my dog. He has horrible allergies and since the pandemic money's been tight. They're holding his meds hostage. Can't get the shot he desperately needs, until he has a "yearly check up." How urgent is a "yearly check up?" Everyone seems very polite when excepting your payments. I expect they show a lot more care and are more responsive to pets from rich families. They choose to let my dog suffer. I'm not rich, I must look elsewhere.

posted: 09/13/2021

They consistently run out of pet prescription medications on an ongoing basis regardless of their added costs to order with faster delivery on their online pharmacy. Or they just don’t look at their prescription orders for full week periods while their patients run out of medication and get sick because of withdrawal. My cat is older and has IBD and they have consistently been late by DAYS to refill her medications. They have never apologized or taken accountability or offered any solutions either - their staff is ignorant, rude, and unhelpful. So disappointing for how expensive this place costs. My cat has been sicker under their care do not go here.

posted: 10/28/2022

Both Dr, Marks and Dr, Ramirez really seem to care a lot about my beloved dog Chloe, and readily answer whatever questions we may have. The assistants are always very kind and sweet to the animals, which helps put our dog more at ease during her visits. Also, the Vets treat my dog in a timely manner, so our wait time is minimal. Once Covid restrictions allow, it would be nice to once again be able to go inside with our dog instead of waiting in the parking lot and have more face to face time with the Vets, Highly recommend!

posted: 03/03/2022