Marina Veterinary Center

Left me on hold for 10 minutes when I tried to call to let them know I was running late for an appointment and to see if I should come in or reschedule. I called at 358, at 408pm when she finally picked up she said as long as you can make it here in 10 minutes you’ll be fine and you won’t be charged a late fee. Then said I had until 415 but gave me till 417 an extra 2 minutes grace period to get there to avoid a late fee ( what? That’s still only actually 9 minutes). I tried to get there as fast as I could, but got there at 420 after almost getting hit by a truck making a left onto their street. When I got there she said the vet couldn’t see me without charging me a $45 fee. I’m absolutely flabbergasted by this weird interaction I just had and terrible level of customer service. The long hold time, the 9min 10 minute grace period, the extra 2 minutes why not just tell me to reschedule and keep my business or help me out because there were unforeseen circumstances? We’ll never know. I just can’t go here again. I’m disappointed. Also it is very sales heavy.

posted: 08/02/2023

I would give 10 stars if I could The clinic is equipped with modern technology and equipment, allowing for accurate diagnoses and effective treatments. The staff works seamlessly together, providing a well-coordinated acomfort of botand their owners. I was there today for my Roxy (for urine ) all other veterans kept putting her on wrong medication DR Moss in less than 2 hrs had her X-ray and ultrasound done and actually gave me the right medications base on facts and what he saw. same day app same day consultant everything was done same day Overall, my experience with Dr. Moss at the Marina Veterinary Center was exceptional. Their expertise, compassion, and dedication to providing the highest standard of care for pets are truly commendable. I highly recommend Dr. Moss to anyone seeking a veterinarian who will treat their furry family members with the utmost respect, l Btw my bill was very reasonable

posted: 08/17/2023

Been taking my dog here since I moved to the area. Very friendly staff, helpful, prices are reasonable. They work well with my dog and are happy to answer questions over the phone when necessary.

posted: 08/18/2023

We have had a long-term, great experience with MVC and Dr. Moss across four pets. We found their medical team very knowledgeable, and appointments were achievable without too much of a wait. From puppy care to cancer treatments, end of life, and all the other visits in between, we have been through a lot with Dr. Moss. We have experienced a variety of veterinary offices over the years, and MVC has been one of the best. The dollars and cents are never fun, and they keep going up everywhere, but Dr. Moss was always in our corner, and when costs were a concern, we found a way to navigate through. When we moved an hour away, we even found ourselves driving back because the local veterinary office was a struggle to work with. Dr. Moss, we thank you.

posted: 05/16/2023

We have been going here since they opened. Conveniently located for Westchester. All the staff are caring about the animals. Our 17 year old dog is well looked after here. While not the cheapest (which vet is?) it is well worth it for the care they give.

posted: 03/29/2023