Eagle Rock Emergency Pet Clinic

I recently had to take my dog to Eagle Rock Emergency, and I couldn't be more impressed with the care we received. From the moment we walked in, the staff was amazing. They were incredibly compassionate and professional, making a stressful situation much easier to handle. The veterinarians and support staff were attentive, thorough, and genuinely cared about my dog's well-being. They took the time to explain everything in detail and answered all my questions with patience and expertise. The level of care provided was outstanding, and I felt confident that my dog was in the best hands possible. Thank you to everyone at Eagle Rock Emergency Hospital (specially Loren that answered all my calls) for your dedication and exceptional service. You truly made a difference, and I am forever grateful for the care you provided to my furry friend.

posted: 07/02/2024

The staff and doctors were so very nice and helpful. They explained ask the charges and what was going to be done. My cat came in with a broken fang tooth. The doctor took xrays and blood work so they could do surgery the next day. He gave my Chloe a shot to help with the pain. The next day we dropped Chloe off and they called me saying that another 2 teeth might be pulled did I want then to do it. I told them yes. When we went to pick Chloe up they said that they only had to pull 2 teeth instead of 3. The price they charged was pretty reasonable. They called me the next day to see how Chloe was doing. I like that they are open until 11pm. If I ever need a vet when my regular vet is closed I will be going back here. It's about a 40 minute drive but they are worth it.

posted: 02/16/2024

We came here after having a terrible experience at VCA ANIMAL SPECIALTY GROUP. Never go that place. At Eagle Rock they sowed us real love care and understanding of how bad and terrified we were after some dogs or coyotes attacked our cat CoCo They did everything they possibly could to save her, but unfortunately after 7 hard days and several surgeries she didn't make it. I was in a tough financial situation and these people did the job with a very reasonable price. We are very grateful to the team and special thanks to doctor Kenedy, what a great person.

posted: 02/01/2024

Not one to write a lot of reviews, but I do feel obliged to mention our awesome experience with Dr. Kennedy and team. Any time a pet needs a doctor visit, leave alone an ER clinic, it is absolutely nerve-wracking. Call it unconditional love or just the fact that no matter how close one is, there's no telling what goes on in a pet's mind when it comes to medical issues. On the admin side, the team helped us schedule a surgery for Ginger's fox-tail removal within minutes, took good care of her at the hospital while waiting for surgery, explained the expected procedure very clearly and simply, and provided an itemized list of costs - all over the phone, putting us at ease through each step. On the actual medical care, it is surely fair to judge the book by the cover in this case. The way Ginger's foot was taped post-surgery speaks volumes of their attention to details and care during the whole process. All this highlighted further during the conversation with one of the staff (huge shout out to Angelina) when we went to pick up our pup. We were greeted to the same sense of unconditional love we have towards Ginger and that's when you can safely assume she was in great hands through tumultuous times for all. I hope this helps clear the air on some of the negative reviews here. We were equally skeptical before making the call, but it seemed like the better choice among other places around town. Can happily say it was not just better, but probably the best choice out there when minutes are precious and you are completely clueless about how to get medical help for your pet. I do hope everyone's experience is as positive as ours and every pet that enters their facility gets treated with the same love and care Dr. Kennedy and team showed Ginger. Thank you all and wish you the best!

posted: 07/03/2023

Dr. Kennedy is one of the most kind and empathetic doctors I have ever worked with. She had never met me and spoke to me about my Runty like we were long time friends. We had to say goodbye to our best friend of 12 years and she understood how deep the bond is between me and my kitty and was there to talk me through everything we went through. I can't put into words how grateful I am for how she handled us having to say our last goodbye and it means the world to me that it was so stress free. Dr and staff were also VERY accommodating. I really appreciate this hospital and may God bless everyone here.

posted: 11/01/2023