Eagle Rock Animal Emergency

Not one to write a lot of reviews, but I do feel obliged to mention our awesome experience with Dr. Kennedy and team. Any time a pet needs a doctor visit, leave alone an ER clinic, it is absolutely nerve-wracking. Call it unconditional love or just the fact that no matter how close one is, there's no telling what goes on in a pet's mind when it comes to medical issues. On the admin side, the team helped us schedule a surgery for Ginger's fox-tail removal within minutes, took good care of her at the hospital while waiting for surgery, explained the expected procedure very clearly and simply, and provided an itemized list of costs - all over the phone, putting us at ease through each step. On the actual medical care, it is surely fair to judge the book by the cover in this case. The way Ginger's foot was taped post-surgery speaks volumes of their attention to details and care during the whole process. All this highlighted further during the conversation with one of the staff (huge shout out to Angelina) when we went to pick up our pup. We were greeted to the same sense of unconditional love we have towards Ginger and that's when you can safely assume she was in great hands through tumultuous times for all. I hope this helps clear the air on some of the negative reviews here. We were equally skeptical before making the call, but it seemed like the better choice among other places around town. Can happily say it was not just better, but probably the best choice out there when minutes are precious and you are completely clueless about how to get medical help for your pet. I do hope everyone's experience is as positive as ours and every pet that enters their facility gets treated with the same love and care Dr. Kennedy and team showed Ginger. Thank you all and wish you the best!

posted: 07/03/2023

Had to take my cat for an emergency late at night. The staff, Dr. Kennedy so patient and caring-they talked me thru everything, explained what was happening and took such excellent care. I had no doubts Titus was in great care. Update: my cat has bounced back thank God. If you can drop off blankets or anything like that, please do! They are wonderful ❤️

posted: 07/25/2023

HIGHLY recommend this animal hospital. Our little pup got stung by a bee and went into anaphylactic shock, and they immediately rushed her in and gave her the care she needed. Dr. Meredith Kennedy was very helpful, kind, and kept our mind at ease.

posted: 04/15/2023

Thank you so much for caring and helping my little baby Tito. I can't tell you enough how amazing this place is. The Dr. will be so loving and caring towards your pet. The staff is also amazing. I am amazed by their professionalism. If you have any kind of emergency do not hesitate, your pet will be in great hands. They are very affordable as well.

posted: 07/10/2023

Dr. Meredith Kennedy and her team are absolutely amazing! They checked me in before I got there (I was 20 min away) and estimated a 3 hour wait but started with vitals in less than 30 minutes upon arriving. Everyone is super caring and nice. They explain everything perfectly without missing any details. My dog came in for bladder stones and they were able to help her ASAP and even gave me all the blood work, paperwork and sent x rays to my primary vet so I can take her in the morning for further testing. My only issue would be that I wish it was closer to my house! Everyone is lovely here and I’m so glad to have found this place after all other emergency vets nearby not taking in anymore dogs rejected my dog.

posted: 07/11/2023