Banfield Pet Hospital

This place is great. My doggy gets extremely nervous at the vet but they always go out of their way to make him feel more comfortable. The only reason I gave 4 stars and not 5 is because last time I went, the woman at the front desk was really impatient and unwilling to help. She asked me to fill out a form but got super impatient because I was taking too long. I wasn’t holding anyone back, there was only one other person there who was already being helped by another woman at the front desk. She also seemed very annoyed with everyone in general and just very unhappy to be there. But maybe she was just having a bad day, I don’t know. It was the first and last time I’ve seen her there (I don’t go that often because they take such good care of my dog so I have no reason to go :):):) ). But everyone else there is always so lovely, kind, and caring. Especially the doctors! Dr. Eboni Betts is the best veterinarian I’ve ever interacted with. She is SO nice and explains everything so clearly and is amazing with following up by phone after our appointments. Thank you Banfield for always taking such good care of my doggio!

posted: 02/20/2020

I got my sweet puppy neutered here. They stuck all four of her limbs multiple times trying to give her fluids and when I went to pick her up told me she was “not cooperative” absolutely and completely unprofessional. The signs pointed more towards someone not knowing how to properly do their job. I do not trust this vet!

posted: 08/05/2021

I am very grateful for this place! Our dog katrina is a ball of energy. We've been taking Katrina to this place since she was 7 weeks old. She's now a year and 4 months, they've been nothing but amazing to her. When we thought she had food allergies they worked through everything. Eventually we tried the environmental shot, which worked great!! They've never given up on her care and give her lots of love when they see her. They're super patient with her energy and remember their patients. We just got her spay done this last week. Everything went great. I appreciate being able to add things into the plan etc. As an actress my jobs can be scarce sometimes. The prices here are reasonable and managable. I trust them with our baby girls care. 🐾🐾🐶

posted: 11/27/2018

Great Petsmart! I have been going there for years. I like it because I find everything there for my pets, dogs and cats. They have the food, and all other items I buy for them. All convenient in one stop. I don't go to any other Petsmart other then this one. Their staff is very friendly. Sofia is my best associate, she is polite, professional and is extremely knowledgeable on all items sold. If you are a pet lover, I highly recommend it. I have never used their veterinary services, but I can tell customers are very pleased!

posted: 11/29/2020

To Banfield’s management team, please hire more staff to answer your phones. It is impossible to get through to someone and if someone is able to answer the hold time is ridiculously long. I was on hold for 18 mins. Your Saturday staff needs more support. I’ve been trying your la cienega location since 8 am. Your Culver city and mid city location does not answer either. Why kind of business are you running? Please hire more staff!

posted: 10/02/2021