Banfield Pet Hospital

We have always received excellent care for our 3 pets, 1 dog and 2 cats, at Banfield Pet Hospital and feel that they do a fantastic job with explaining everything upfront, breaking down each step and reasoning behind their plan of care, as well as the costs. For me, their Wellness Plans have always worked best for our pets needs and the monthly cost works out cost wise and budget wise vs. semi annual visits and lump sum payments. I have alternated between the Banfield in RSM, Footbill Ranch and Lake Forest, but recently found that the care we receive at the Lake Forest location is far superior and therefore, it is now the only Location we will take our pets to…in addition, I also learned that each location is owned and operated separately, therefore, your “home” location does matter! In particular, I’d like to mentioned Dr. Yang, Tech Dave, and the incredibly patient and helpful receptionist Mariah from our recent appointment and thank them for the exceptional love and care and follow up they provided to my beloved pup! Thank you Banfield!

posted: 01/02/2025

As a former banfield associate who worked in the same market as this one I shouldn’t be surprised, but I was clearly naive to put my trust in any location. On Friday my friends cat began having problems and since he was under my account from when I worked for Banfield I decided why not bring him in since they already had his records. We called first thing when they opened and they said they could see him as a drop off which we figured the appointment would be anyway. They then call 20 minutes before his appointment to cancel when we were already nearly there. Saying the dr felt “uncomfortable” seeing him as a drop off. First of all they should have just said no when we tried to make the appointment so we could have found another hospital to go to. We were willing to go to an emergency hospital if need be which is what we ended up doing. If they had just said no at the start we could have brought him in to any other hospital, but since they changed their mind we ended up just going to emergency and paying triple what banfield would of cost and nearly double what a vca would of cost. The cat ended up being fine and could have waited as a drop off at this location no problem. As I stated earlier I used to work for two different Banfield locations in the area, so I know how they work. They said yes to the appointment because all Banfield cares about are numbers. Then the doctor clearly got overwhelmed with the work load and then they changed their mind, or maybe they weren’t even asked. A lot of Banfield managers will schedule whatever to reach goals to keep corporate happy and sacrifice patient and associate care in the process. Honestly I should have known better, but put my faith in this location regardless. I would literally have no issue if they had just said no at the start. Who cancels on the client not even an hour before their appointment. The level of professionalism is a joke.

posted: 07/29/2024

I love everyone here at Banfield pet hospital. I’ve brought all three of my dogs here because I trust the experts here that take great care of all the patients that come in. All very well informed and educated on their tasks and very helpful staff members. Front desk, vet techs, assistants, vets you are all amazing people here!

posted: 04/08/2024

When I first moved here, I took my two cats to an expensive “popular” veterinarian practice. I was not at all impressed and the price was horrendous. I tried the Banfield on El Toro Road and found Dr. Yang to be extremely caring and knowledgeable. The bill was also much better!

posted: 07/23/2024

Banfield has been a great experience for me and my two puppies. I purchased the puppi plus wellness program which was a great deal. They also performed my two dog's paying procedures and they came out great. Their new covid protocol where you drop them off and come back for them for vet visits was a bit dissapointing but understandable. Overall my experience has been fantastic with them!

posted: 09/30/2021