Lake Elsinore Animal Hospital at SoCalVetGroup

I have 2 Dogs, they are my babies. They have been patient of Lake Elsinore hospital for about 11 years. We are really happy with doctor Carrillo and staff, they are really professional and always answer all my questions. I strongly recommend this hospital.

posted: 03/13/2023

My little dog was very ill for a few days and when I finally decided he needed to see a veterinarian I really didn't think I could get a same day appointment. But Lake Elsinore Animal Hospital took us in immediately. Staff was very kind and considerate and I brought my little dog home later that day with everything he needed to make him feel better. Very appreciative of this hospital and the staff

posted: 08/06/2023

Don't come here at all....... here's why folks! Paid $65 so the "vet" could check my puppies heart beat and then proceeded to lecture me for 10 minutes about getting a dog trainer for my 6 month old puppy. The "vet" didn't check anything else on my puppy because she said it wasn't necessary. This place is a joke, including all of the staff at this vet, they don't answer there phone, and are extremely rude. I scheduled to have my puppy examined for everything and have his nails clipped, but instead the "vet" refused. Don't waste your time or money here.

posted: 09/12/2023

Everybody here was great!! Brought my husky in for an emergency ear issue and all of the ladies were extremely loving and careful with my pup. Highly recommend!

posted: 09/18/2023

The person who answered the phone when I called to make the appointment was great. The doctor herself was very nice. That's the plus side. The negative is waiting almost an hour to be seen even with an appointment, and getting talked down to by the staff when I had somewhere to be and thought my time in the room was done and I tried to exit and go pay. The short haired tech is just plain rude. I get it, she told me 4 people called in sick and they were short staffed. Does she get that her hectic day and feelings of being inconvenienced are also felt by the clients who are also suffering the effects of the office being short-staffed? My dog and I were there past closing hours, which yes, it was great that the staff finally got to everyone but I never thought I would be there so long and had a kid I needed to pick up. My time is valuable too and the only reason I wasn't as rude to her in response to the way I was talked at is I really wanted my dog to get her pain pills and frankly, I didn't want to stoop to her level. Being short-staffed isn't fun, but try and understand that as unpleasant as it is for the employees, it isn't fun for the patients either. I will not take any of my pets back here.

posted: 06/18/2023