Rise Pet Health - Emergency and Specialty Hospital

Thank you Dr.Shepard and the team. During the saddest and stressful moment of losing my Angel Misha. They prepared me gave me comfort put my pain at ease. Hope this place never changes. The environment and surrounding feels like part of Heaven. It was the first time my Dogs were not scared to walk into a vet hospital. They didn’t overcharge with unneeded services. Most important they did what’s best For my Misha 🙏🏼 thank you for the comforting heartwarming card you sent to my Home felt like Misha is at peace

posted: 02/23/2024

We've been going to Rise Pet Health for our senior Pomeranian mix named Boy since they opened (July 2023), but we've been a patient of Dr. Heller's since Boy got his stage 4 adenocarcinoma diagnosis in December of 2022. It's a blessing to have a long-term relationship with an oncologist because that means the cancer is responding to treatment. Dr. Heller and his team (especially Crystal!) are excellent with their communication - emails over weekends, answering our many questions, and just taking the time to get to know us. The quality of care is the reason we chose to follow Dr. Heller from his previous practice and we hope that we get the chance to keep coming to him and the Rise team. Dr. Heller is professional, knowledgeable, but most of all he is kind. He has given us more time with Boy and we truly can't thank him enough. The office itself is gorgeous, they make you feel very comfortable in a situation where you commonly wouldn't (and they have the sweetest dog photography in the lobby!) The front desk staff are all very kind and always willing to help.

posted: 03/12/2024

In the world of veterinary medicine it would be hard to find a place as caring, comforting and competent as Rise Pet Health. Our experience is with oncology and Dr. Heller. While no one ever wants to navigate the cancer journey with a beloved four-legged family member, Dr. Heller‘s expertise and humanity have given us peace of mind, knowing that he has pursued every available tool to give us much more quality time than we ever expected. He is responsive and communicative, technically competent and genuinely kind. The entire staff is friendly and caring. The environment is beautiful and calming. But most importantly, our experience is that Rise Pet Health puts pets and their people first.

posted: 04/16/2024

This place is GORGEOUS! Brand new everything with the best of the best! Tara, the vet on call at 3 am was AMAZING!! She was so knowledgeable, professional, compassionate and caring. We truly appreciate the care she gave to our beloved kitty, Ollie who was rushed in the middle of the night due to open mouth breathing. He has asthma that was normally well controlled. He didn’t even need a steroid shot over 9 months until about 10 days ago when he started coughing daily. He was having a flare up but never had open mouth breathing until that night so we took him to Rise as fast as we could. The staff was excellent! I’m so thankful this emergency pet hospital had an oxygen chamber. They put him in it immediately which allowed his breathing to improve as quickly as possible. After stabilizing him, the lady who went over the billing and the medication the vet prescribed was great! She was also very kind as well as helpful and made things easy to understand during this stressful and scary incident. Very pleasantly surprised how affordable this state of the art vet actually was. Before at other emergency vets, I felt like I was excessively charged and pressured into paying for extra services I couldn’t afford. Not at this place! Rise was the BEST IN every way! Ollie was given the excellent care and we couldn’t be more thankful! My husband and I highly recommend Rise and would consider the emergency vet to be best not only in Orange County but the best we’ve ever been to…..

posted: 02/22/2024

I cannot say enough about how amazing this place is! I never imagined that a facility of this high standard existed for animals. It was as good as the best hospital for humans I've been to. The staff is extremely kind and compassionate that they make a difficult process as smooth as possible. Doctor Kelly Shmitz was very knowledgeable, and we had complete confidence in her. Her valuable advice saved us a tremendous amount of money when they could have easily made us spend all that extra money on care that would have made little to no difference. The administrator Kevin was so thoughtful, that he went out of his way to offer us a souvenir. Facility is kept immaculate. I highly recommend this place to anyone looking to provide the best care for their furry friends.

posted: 03/29/2024