Rancho Viejo Animal Hospital

Dr Eckstein has taken care of our dog Jeter since 2013 when he was a puppy. Her care and genuine love for our baby has been comforting to us over the years as we know she is always looking out for him as if he were her own. She always takes time to be with him and interact when he is at the office, and he has always been so comfortable and happy when he sees her. As well, she gives us her dedicated attention talking with us, to make sure we understand his needs and options for care, no matter how long it takes. She will research ideas for pet needs to best fit our family's lifestyle, and is willing to share her own personal perspectives from an experienced and practical standpoint. She has called us after hours on several occasions to check up on our dog or answer questions for us. We are grateful to Dr Eckstein for her love of our dear Jeter, just as if he were part of her family. She has taken such good care of him and we trust her completely for his care and well-being. Her practice is well-run, efficient and accommodating. The staff is friendly, attentive and always capable of responding to our requests. It feels cohesive, warm, and happy at Rancho Viejo Animal Hospital. It has been a blessing to know they are always there to help us in any way that they can.

posted: 09/02/2023

I can't say enough great things about my experience with Dr. Eckstein! She is the veterinarian at Rancho Viejo Animal Hospital. She provides compassionate, top-notch care and consistently goes above and beyond to ensure the health and well-being of my pets. Dr. Eckstein has an incredible wealth of knowledge and she takes the time to listen to my concerns and always provides thorough, clear explanations of any diagnoses and treatment plans. Her genuine empathy for animals is evident my pets seem to be at ease around her. Dr. Eckstein consistently goes the extra mile to make sure that my pets receive the best possible care. Whether it's quick follow-up phone calls to check-in, even accommodating last minute appointments. She always exceeds my expectations. Her dedication, expertise, and kindness are truly one of a kind. Thank you, Dr. Eckstein for taking such good care of my furry family members!

posted: 06/26/2023

This place is the best. I have been to so many vets before and I have many family and friends with whom I have met their vets and none of them even come close to this place. Dr. Eckstein is the most experienced and dedicated vet I have ever dealt with. She is very loving towards the animals and sensitive to each individual's needs. She is very thorough with diagnosis and on multiple occasions been able to discover the problem when other vets missed or misdiagnosed. One of the best things about this place is also that Dr. Eckstein and her staff only refer to the best and are quick to get a second opinion if there is even a little uncertainty. My cat was very prone to illness, I believe due to her breed (mixed Manx). The doctor found a tumor on the eyeball under the front eyelid. My past doctor missed it for years. All the specialists I have been referred to end up being 5 stars and 'the best in the area' when I end up Google searching them. I was actually referred to her by a friend with a Bengal kitty who had a rare condition which was found and treated by Dr. Eckstein and her referred specialist. The staff is incredibly caring and treat your 'babies' like the babies they are. They care for your pet as if they were their own and understand the connections we have with them. They are great at communicating and I was even called by them to check in on my cat when she was referred to see how her appointment went and how she is doing. I am very observant and critical with anyone touching my 'children'. I can tell when a vet is seeing 'just another cat' and my cat's reaction to someone who is just making them feel uneasy. So you can trust that I would not take the time to leave this review unless I was 100% sure you will not go wrong with this vet. They build connections and treat the animals as sensitively as if it was your child. They are all definitely crazy pet lovers like us and love their job and the bonds they have with each pet. I would never go to another vet again, especially to a 'chain' vet!

posted: 01/27/2017

Everyone there is Wonderful!! I'm always a nervous wreck when I have to take my Cat or dog in. Front desk, nurses and especially Dr. E always take their time and are beyond nice to me any my fur babies.

posted: 07/01/2022

I want to just thank the staff here for being so amazing with our dog Bruno. He is a 1.5-2yr old Rescue from San Bernardino. He was a “stray” he was kind but not taken care of. When we got him from the shelter and their contracted Animal Hospital he had two horrible ear infections. He was shaking constantly, and in so much pain. We came in and they treated him with so much love and compassion. He trusts every individual in that building! They checked him and when it hurt they didn’t push him, they respected him and tried other methods. Bruno was neutered at the other Animal Hospital and we didn’t know but his stitches were tied on so tight that 7 days into healing they were cutting his skin. He began to bleed and swell, we were worried he wasn’t healing well so I called in, they had us text a picture for the Vet to check immediately and they got us an appointment the next day to see him. Thankfully they told us his stitches were too tight and that was it. They always welcome him with open arms and as a “Aggressive” Breed dog owner I’m so thankful. Bruno is the most loving happy dog and they treat him as such. They all adore him and he feels the same towards them. We had some food allergies and the staff worked with us and checked on him constantly. I cannot express enough good things about them. My mother who lives in RSM is now going to change because of the way she saw they treated Bruno. She said she’s never seen a more loving staff. Thank you all so much for all you do! Bruno LOVES you all!

posted: 12/11/2018