Walker Street Dog & Cat Hospital

My experience with animal hospital was shockingly bad. I have explained once my cat had passed on and discussed how he should have been cremated. I requested both the vet and the nurses to stamp both front paws of my cat multiple times while the nurses at the front just nodded their heads and agreed. Two weeks later my brother picked up the ashes of my cat and I was given the wrong set of paw prints. I came back to the hospital, requesting for a refund for the cat paws. The hospital refused to give me a refund without me surrendering the extra paw print to them, and it was a mere 25$ extra charge I had to pay out of pocket. I wanted to keep both paws but still want my money back since I directly requested those specific paws on the day my cat passed away with all the staff at the time agreeing. Despite the vet’s knowledge, what was revealed to me was the sheer greed of this hospital over a miscommunication between the nurses and the service while they seem to not care about their cilents needs. I’d suggest you should go to another place for emergency vet care, because this place will not give you the respect your animal deserves.

posted: 05/10/2023

My cat did something to his teeth. I appreciate that we got to see the DR face to face. We came here bcz everywhere else had a 2 week wait. DR kept saying my cat was obese. He is not. ANYWAY, very irritated that DR added $65 medication that he told me my cat didn’t need!!!! When I spoke to them about this -they didn’t care. This is probably why there is NO WAIT TO SEE THEIR VET. Here is photo of my “obese” cat, DR Lee

posted: 08/23/2021

Description: I took my six year old, healthy dog to Walker Dog and Cat Hospital, 6940 Walker Street, La Palma, California because he wasn't feeling well. The receptionist took my dog into the vet, and came back and gave me a paper to sign that I assumed was permission to have my dog seen by the vet. A few minutes later, the vet came out and told me he had put my dog to sleep!!! The receptionist then told me that prior to me coming in, someone had called her and told her they were bringing their dog in to be put to sleep and she assumed it was me! This is absolutely unbelievable and outrageous. The veterinarian never asked to speak to me, prior to putting my perfectly healthy dog to sleep. When I asked him why he did it, he said because his receptionist told him that's what I wanted. This vet knows me and knows how I am with my pets, and knows I would never arbitrarily put my dog to sleep without having a long discussion with him first. He has no business dealing with animals OR people for that matter. Also, the receptionist knew she made a HUGE mistake, when she had me sign the paperwork AFTER the dog was already put to sleep. I am both furious and heart broken.

posted: 10/29/2021

I had an emergency visit. I appreciate that this hospital was open and willing to take a last minuThe medicine was over priced. I paid 75$ for laxative that stated it was for dogs, then a pain killer and the registration fee was 65$ total I paid about 200$. My cat ended up having diarrhea because of the laxative, she had worst seizures after the laxative, she ended up running away and dying alone somewhere. It has been very tough. She ate wing bones and the doctor believed she had something stuck in her body. My concern is that the laxative and pain killer was for dogs. Cats habe a different metabolism rate tham cats. Im no doctor but i know that cat foods are more dense because they burn calories more. At the end i gave my cat the pain killers and I hope she died peacefully. But I still haven't found the body 😪

posted: 09/17/2020

We had an emergency with one of our cats recently, he had played a little bit too rough with his brother and had gotten a very bad wound with abscess on his head. I called there in a panic hoping they could see him even though it was a half hour before closing and they generously agreed to check him out. They were able to lance the wound, drain it of the infection, and give him shots and medicine for pain relief and to help keep the area clean. Our kitty was better literally the next day! We are so grateful for their wonderful care and attention for our animal, even though we know it made them stay late that night. Thank you guys so much!! 💕😺

posted: 02/25/2021