VCA PetPoint Medical Center and Resort

PetPoint has been incredible and I can say with great confidence that they are the best vet clinic I have ever been to. The staff is friendly, helpful, and incredibly warm to all of the pets we've brought in and had even worked with us to figure out payments when we couldn't afford to get emergency surgery for pup. These people truly care and you won't regret bringing your pets here.

posted: 11/20/2018

We have been with PetPoint since we have been in Orange County. I can say with utmost confidence and reverence that they have been consistently reliable and consistently helped my partner and I navigate the many hurdles of adopting a husky puppy. He was attacked by another dog requiring emergency surgery at four months old, then he ate an entire Costco bag of chips containing a high amount of onion and garlic requiring his stomach pumped, and most recently he got fleas while on vacation. (Shout out to Kristen and her incredible patience as she tried every possible way to get us a flea medication prescription while traveling down the coast so we could keep them out of the house). PetPoint, each time, has shown an incredibly calm, stable, and informative demeanor and done everything within their power to make sure Blue came out of each experience for the better. They are also fully transparent about each procedure and coinciding pricing as well as professional recommendations for the situation. I cannot give more accolades to their reliable and informative services and only hope when I do have actual children, I can find human doctors that will prove to be as amazing as PetPoint has been.

posted: 10/16/2020

I took our dog for stomach acid issue. The doctor (Andrew) and the nurse were amazing. They were caring, thorough, and transparent about the care needs. They told us about the care options and the associated costs at the consultation and we went with their recommendation. When we came out to the front lobby to pay for our medical bill, the front lobby staff began to engage us bit standoffish. One of them inquired about the pet foods we were given and decided to do a price adjustment on her own and explained to us they need to add more since we received two extra can foods. Didn't feel too good about them policing the pet bill and $12 extra. When the final bill came out, the bill went up by $30 so I asked how does the price go up by 30 when they said they will raise it up by 12. Another person told us matter of factly that she will get our nurse to come out and explain to us. I waited about 15 minutes and the nurse came out apologizing to us that there were system errors and that they will do the price adjustment but it will take a while so asked if they could email the adjustment so I agreed and left. It wasn't the money that bothered me so much. It's the front lobby staff's attitude that brought out unpleasant ways of engagement. Not one time they said they were sorry, except the nurse who were so apologetic. They(front lobby staff) probably thought it wasn't their mistake so no need to apologize. Well, you too are members of a team. If you can ensure the proper charges are applied, you can also apologize when the system made an error. By the way, they just refunded us the difference because updating system takes long... We have been with them for almost 4 years even after our move. Now, we will be looking for another place near by. We would have stayed even if the cost varies...patients can't know the true cost anyway. It's the reception folks that I just don't care to deal with, again.

posted: 01/25/2023

I just took my senior yorkipoo here for a skin infection and I am so impressed with this place. I wish I knew about it yrs ago. I was able to get an appointment in a timely manner and there was barely any wait in the office. They're organized and clean. All the staff is super nice. I like that you go in like a Dr appt and don't drop them off in a kennel setting. My dog is a rescue and I can't do that to her. The Dr said she'd follow up in a week to see how she is doing after her medicine. No Dr human or dog has ever called and followed up. That is such good bedside manner I haven't seen since I was a kid. I wish I could find a human Dr so nice. My dog has never had anything wrong like this in all my years owning her so I was stressed out it could be worse , and they eased my worries. They thoroughly checked her. And they are affordable compared to other places I've gone. My dog absolutely loves her new vet. Thank you so much for the awesome care for my fur baby and understanding my anxieties and being sympathetic. We are definitely doing the rest of her care here. I can't speak highly enough of this place and Dr Wentworth. Thank you.

posted: 12/06/2022

My go to place for all my Dogs needs. They did some dental work for my pup and he recovered fast with minimal pain. They also have grooming services that are excellent. All the Docs have been pleasant and knowledgeable. They did get bought out by VCA but their services and efficiency is still just as good as before. All their prices are competitive for their services as well.

posted: 05/03/2022