Samaritan Animal Hospital

Update to original post from last week. We had a not so good experience the first time, as you will find out if you read my first lengthy review below. Anyway we had rescheduled our appointment with Samaritan from Thursday to Monday of the following week, due to them being " too busy". Unfortunately for them we had to take our cat elsewhere because his condition needed immediate care. I promised I'd do a second review on our next visit which obviously didn't happen. Nevertheless we will consider coming back here in the future as I had stated before that I believe in second chances. Called in the same day to see if they had appointments available. They said that someone had cancelled their appointment so they had an opening for 1:30 pm. So we show up at around 1:20 pm. Upon entrance one of the nurses asked us with a snotty attitude if we had signed in. So we signed in and waited for about 15 minutes. Then I decided we should ask someone if there was something else they needed from us since it was our first visit. They said that there was paperwork which needed to be filled out, which they should've told us when they had us sign in. After filling out the paperwork we sat and waited about another 10 minutes or so. Then a nurse came and asked us if we could come back at 3 pm because the doctor was doing a surgery. We said that we couldn't because we had other appointments to go to. They then made us wait about another 5 minutes, at which time another nurse came up to us to inform us that they weren't sure when the doctor could see our cat because they were extremely busy. She added that we could leave our cat and come back to pick him up at 5. But we couldn't do that because of our other obligations. At the end of the day I told them that it was wrong for them to have given us that appointment slot to begin with if they were so busy. They should've just given us an appointment for another day or just let us go somewhere else. God knows there's an abundance of animal hospitals in the high desert area. I also didn't like that when I was telling them this they weren't apologetic, they just kept defending themselves and one of them just said to me, " I'm sorry you feel that way." which to me is like saying, go F__K yourself. We did reschedule the appointment for Monday, so we'll see how they handle this one. If they do well I will be giving them a great post because I believe in second chances. But if they do not, I'll be sure to accent the bad review I'm already giving them, because it is what's called for.

posted: 04/19/2023

I should have written this a long time ago, but I want to now. We've taken a sweet dog and cat to Dr. Choi, who was just wonderful with both of them. The staff is also just so kind. We no longer have our sweet Eva, an AMStaff; she crossed over the rainbow bridge about a month ago. But when we brought her in a few years back, everyone was so kind and treated her with such care. Dr. Choi did preform surgery on her to remove a large tumor and even removed smaller ones for no charge. Unfortunately, they returned a couple years later with a vengeance, so we decided to have her put to sleep. But when I get puppies in time, I know I'll take them here again. Oh, he also saved our cat, Licorice, who had a growth and got sick with infection. He's doing well, just getting old, but he's happy and feisty! Thank you Dr. Choi and staff, you're the best!

posted: 06/02/2023

First time at Samaritans Animal Visit. It was very busy, but things ran smoothly, and the office staff were all kind and professional. After taking x-rays and an ultrasound of our beloved pet, the doctor gave us the news. The Doctor was kind, while taking us to a room where we saw the results. He took his time, showed empathy, and explained all the details if the tests. We highly recommend the Veterinarian Doctor and the Hospital.

posted: 08/12/2023

I recently had the privilege of bringing my beloved dog to Samaritan for treatment of kidney issues, and I cannot speak highly enough of the exceptional care they provided. Dr Choi really went above and beyond to address the issues my boy was having. I wholeheartedly recommend Samaritan Animal Hospital to any pet owner in need of exceptional veterinary care. With gratitude, Tyler and Kato

posted: 07/05/2023

Samaritan came highly recommended to us. Our first experience was a sad and amazing one for our family as we had to put our doggie down. The staff was exceptional! Very caring, very clear on communicating and very patient with us. They allowed our children in to say goodbye and be with Max has a passed. 4 months later we brought in our new puppy that we rescued from a shelter. He was very sick. They were again, patient clear and accomodating as we didn't know what was wrong with our new puppy. Within the month Winston was a Healthy little dude and we are So very happy and thankful to Samaritan and it's staff! Thank you, Thank you!

posted: 03/24/2023