Vetco Total Care Animal Hospital

I had a great first visit to Vetco Glendale with my dog, Lady. Her paw was red and inflamed, and she was in a lot of pain. Dr. Mitchel and her team were amazing from start to finish. Booking the appointment was easy, and when we arrived, everyone was so welcoming. Lady had an accident in the waiting area, and I felt really embarrassed. But the tech who helped us (I wish I remembered her name) was incredibly kind and made me feel much better about it. She really went out of her way to make sure we felt comfortable. Dr. Mitchel and the tech explained everything clearly, and I left feeling confident in the care Lady received. I couldn’t have asked for a better experience. Highly recommend Vetco!! Will be scheduling her routine visits along with dental check ups.

posted: 09/02/2024

I want to express my deep gratitude and appreciation for Dr. Mitchell and the entire Glendale Vetco team. They have taken such great care of Journey since I first brought her home. Every visit has been a positive experience, thanks to their professionalism and warm, welcoming energy. The office is always spotless, and the entire staff is incredibly kind and attentive. Dr. Mitchell is not only thorough and knowledgeable but always goes the extra mile with thoughtful gestures, like taking a photo of Journey with a beautiful backdrop to match her Halloween bow. It’s the little things like this that truly make a difference, and I appreciate all of their hard work. The front desk team is always so sweet, and the check-in process is a breeze, thanks to the kind gentleman who helps us. From start to finish, every person we interact with is wonderful. I highly recommend this veterinarian to anyone looking for exceptional care!

posted: 09/20/2024

I’m very upset on how my appointment was handled. They charged me $100+ for a sucky ear cleaning (there was still dirt inside, I do a way better job) which I accepted ONLY because the vet tech stated that doing this whole process would fix her ear issue. I paid $500 in the end only for the infection to reappear 2 days later and they wanted to charge me another $300 for my initial concern. They took a “sample” and didn’t call me to follow up with what the bacteria she had inside her ear was and didn’t give me a proper prescription. They want you to come back every week and pay $$$ for their lack of work. On top of that, they have not sent over the SOAP notes needed to submit a claim.

posted: 09/23/2024

Nice staff, good service, not expensive and show the plan, tell the price and ask first before charge everything. Very 👍 good. only one thing is clean up the place.

posted: 11/06/2024

I recently visited Petco Glendale with my pet, and while the vet was competent, our overall experience was disappointing due to the medical technician who checked us in and handled the pricing. The technician’s communication was extremely unprofessional; he spoke to us in a manner that felt dismissive and robotic, almost as if we weren’t humans. He seemed very disconnected and uninterested in providing helpful information or answering our questions. To make matters worse, the technician delivered news about significant trauma to our dog’s trachea with a complete lack of empathy. He didn’t explain what was going on, how to handle the issue, or the seriousness of it. We were left feeling anxious and confused. Fortunately, it turned out not to be very serious, but his dismissive attitude was unprofessional and unacceptable. Additionally, the technician tried to upsell us on multiple services without explaining what they were. He even attempted to sell us medications before conducting any imaging or providing a final diagnosis. Overall, it felt more like dealing with a car dealership than receiving helpful medical treatment from a professional. This interaction significantly impacted our visit, leaving us feeling dissatisfied and questioning whether we’ll return to this clinic. Despite the vet’s adequate care, the lack of empathy, poor communication, and pushy sales tactics from the technician overshadowed the positives. We hope the clinic addresses this issue to improve their customer service.

posted: 06/26/2024