VCA Gateway Animal Hospital

This place cares about money more then your fur baby's well-being. They try to add on services that you really don't need. So they can make the most off their patients. I caught them lying about. Needing blood test for my fur baby's procedure. I called another veterinarian and they told me that wasn't true and didn't require those additional tests, for the procedure My cat needs. I'm low income so the procedure was pretty much free. Since I have a voucher from Los Angeles County . Can't believe they are that mean to take advantage of someone who's already having money proble. By adding services my cat didn't need . I called another veterinarian he said it would cost me 50 bucks for the same procedure, that VCA gateway tried charging me 300 bucks for . Unbelievable!

posted: 06/05/2023

Called to schedule an appointment for spaying a stray cat. Told me it was an $81 deposit with the LA city voucher it’s $350 total for the spaying procedure. Read there most recent reviews and stay away! There’s better options

posted: 09/05/2023

Staff is always professional and courteous and kind. Jessica responds to questions in a timely manner her pleasant demeanor is exceptional and knowing our beloved cat gets the best service from Dr. Ruiz. We’ve been going for at least 9 years and it’s always a calm experience for our beloved Geno. Thank you kindly, staff at VCA Gateway.

posted: 05/10/2023

One start because I can't give a no star review, I use to go to this hospital 2 years ago before my last dog passed, now that I have a new puppy I went back expecting the same service, on our fist visit everything wast fine until I bought the "Care Club" After that I only had received the worst service in my live, so disappointing and frustrating the 2 persons on the front desk very rude and unprofessional, Phil and another lady, when they see that you have already spend money they trident you so bad, I ask to speak to the manager and they told me that the manager is not around or available, Phil said it's nobody who you can talk to, after 2 really bad experience I try to call to book an appointment and this guy Phil when I told him my name he change his attitude and hang up the phone In A very rude attitude, I don't think the owner knows who does they have working on a first impression for the client, Jessica is the only person that works there that gives a good service, I even have to call several hospitals affiliates to the vca to try to switch from this hospital but I guess when you buy that "Care Club" you are stock with the clinic, if you are planning to buy one of this "Care club" don't do it in this hospital choose another one, And if the manager is concerned about my experience on this place my information is in your files, I will be happy to elaborate more to you, Miguel Valencia Pet name is Leela

posted: 09/19/2023

If you are someone with a L.A. County Voucher trying to find an appointment...stay away from them!!! They told me I would have to pay an additional $250-300 if I wanted to use the voucher. Apparently they "mandate" blood work at this location so they can increase your bill total... All other locations only charge $50-60 additional for pain meds.

posted: 05/24/2023