VCA Sunset Animal Medical Center

This vet is one block from my house and we were thrilled to know a vet was in the neighborhood. The one star is for the corporate overlords - the staff on site is fine. We got a new kitten and took the advice of staff...and the vibe was they had been trained to upsell this product..."the annual kitten plan" and it is a total sham. We were told that ALL exams and vaccines for kitten care are included but the annual plan expires two full months before his final round of shots are due. We were told we could sign up again for another year... no thanks. Again - very sad that this is the case. I hope the docs and staff can go independent. If they do, I think they would be reasonable and fair. Update I sent an email to the address provided and have not heard back.

posted: 08/11/2023

Don't bring your pet here, there are better VCA's and definitely better vets out there. The prices continue to climb and they always recommend services my pet doesn't actually need, but of course theyre very good at making it sound urgent and that makes me sad for folks who don't know better or are too upset to realize theyre being fleeced. However, that's not the reason I'm no longer going to Sunset, the real reason is that I'm sick of how rude and incompetent their front desk staff is. Expect to be placed on hold forever. Expect to always be treated with contempt no matter how nice you are. Expect a poor value for the money you pay. Expect to wait longer than you were supposed to for reasons that have nothing to do with you. I've never been anything but kind and patient with their staff but apparently that doesn't entitle me to any consideration or respect. This is a very poorly managed office. They never have the medications/food that their vet prescribed. They never have the information I need. They have communication between themselves and with their customers. I went there because it was close to my house but I've come to regret giving them my hard earned money, they don't deserve it.

posted: 09/19/2023

Absolutely ridiculous. I have tried to get my dog's medication twice now and they don't have someone who can open the cabinet. So now my dog is completely out of medication and they have no sympathy and no answers, just come back tomorrow. Some of us have to work and can't leave work. Why aren't you accommodating after hours or on weekends? As soon as I get the medications I'm finding a new vet. Sure enough, my dog just had a seizure at 1am.

posted: 04/25/2023

We have been bringing our babies @domNdiamond (follow them on ig) for 6+ years! We love them all, everyone is VERY sweet and helpful! We are so blessed to have found them! All of the staff is just incredible! They always find a way to get you in ASAP for emergencies! The DR's explain everything so well and does not try to up sell you on things that your fur-baby doesn't need! One of our dogs are pet aggressive so they always make sure we can get him in and straight to a room - they treat him like royalty LOL. Jennifer is BY FAR our fav receptionist! She always is so warm and welcoming! She is like a part of our lil fur family- Dom and Diamond both LOVE her! She is just INCREDIBLE!- I cant explain how much we appreciate and value her! Also our fav Dr's are Gaelin & Cynthia! They always make sure our babies are in TIP TOP shape and give us the best treatment options and great recommendations! I could go on and on about this amazing place and amazing people! But ill stop the mushiness! Just know if you want a place to make sure your babies are healthy and with people who actually cares this is your PLACE! They always work with us with pricing as well! I just can't say enough good things about them! I am a crazy dog mom and anytime I call in and ask questions they always calm my fears and answer any questions! I also look for a lot in a vet and I finally found them- trust me we go in a lot and have never been unsatisfied!! Thank you VCA and staff!!

posted: 02/06/2019

Hannah Strempke and Dr Herman were wonderful. Our cat Archie is very skittish and they were truly great with him during is check up.

posted: 08/03/2023