Bruceville Pet Hospital

I left a message about counsel to euthanize my dog due to a sudden and extreme illness. When I called back and gave my name the gal on the phone went on and on about how she has the same bread and her dog is such a chunky pet. When I arrived the vet and tech only suggested extensive testing with an out of pocket charge of close to $800. It is very emotional to have conversations on how to manage a sick pet who is part of your family. I was given a choice of $800 in testing alone without including treatment or referrals to a specialist or over $400 to euthanize my dog. I am happy to report that I have since taken my dog to Benfield Pet Hospital and I have received reasonable options that are affordable for my family. My pet may possibly lose her eye and the time I wasted at Bruceville Pet really didn't help at all.

posted: 08/02/2023

Bruceville went above and beyond for my pet in a time of need. I had called multiple vets prior to them (including my primary vet) trying to get my pet in, but all were booked weeks out (and most were not very friendly on the phone). Bruceville also seemed to be pretty busy, but listened to my concerns and without hesitation got my pet in same day. I felt very at ease on the phone with them and through the whole process. Very good customer service. I have already recommended them to others based on my experience.

posted: 05/24/2023

Doctor was very nice. Staff was helpful. Thought I was calling a different vet at first, but decided to go with Bruceville. I bought the kitten package.

posted: 09/11/2023

I also had taken a puppy here for the puppy package in 2020 and thought the pricing was reasonable. Because of this I decided to bring my two dogs back for routine check up, update their shots, and nail trimming. NEVER AGAIN WILL I COME BACK HERE. My dogs have never had issues with their nails getting cut, never had any negative feedback from groomers or anything. When they took my dog back, I could hear him shrieking from the next room. The vet and tech came back laughing that he didn’t like it. I’m just in shock. They also acted afraid of picking him up even though he showed ZERO signs of aggression. Has never even growled at anyone before. There was no compassion from these vets or techs. No care or regard for any comments I was making about my dogs. Nothing to make the appointment enjoyable or comforting. I paid more this visit for less treatment than the puppy package. Please find another clinic to take your babies.

posted: 03/29/2023

I would like to thank Krissy and everyone else at Bruceville Hospital for taking such good care of Lola. You guys got her in and feeling good on the same day I called. I really appreciate all of your help. 6-14 update, we brought our very sick cat Izzy in last week and this week he is recovering, eating and drinking for the first time in over a week and a half. Thank you Dr. Paul and the whole staff for everything. You guys are wonderful.

posted: 06/14/2023