VCA Animal Medical Center of El Cajon

My dog has been scratching at his ear for a month. There’s brownish black substance in his ear. His ear is swollen and irritated from scratching. We waited in the exam room and they took my dog to the back and brought him back 10 minutes later saying he’s fine. They’re either dishonest or incompetent. Really disappointed with the quality of service. They always claim my dogs are fine even though there’s definitely something wrong. I gave them a second and third chance in good faith…unfortunately it’s been an expensive mistake. I really don’t trust this place. Flako, Grizzly and Nova will not be coming back here. Basically I paid over $200 for one Simparica Trio tablet on Grizzly’s latest visit. Lies or incompetence? How many thousands of dollars will they try and collect while my dog suffers!?! Just a few months before this, they failed to discover another ear infection, that trip cost me over $600. Foolishly I entrusted them again. Good news is…I took the dogs to Bastet Animal Hospital and El Cajon Valley Veterinarian. Now they’re doing great. Healthy and happy, zero thanks to VCA. I’d hate to show up to a job everyday if I was bad at it… In&Out is hiring.

posted: 05/11/2023

Vet did not do diligence, I even suggested blood work, was acknowledged but not proceeded with. At that moment we would have known Ramon was in kidney failure, and not had him suffer any longer. Instead, the vet did nothing for us, differed us to our normal vet 6 days later. Really just created more drama, and suffering for him and us.

posted: 05/20/2023

We asked them a few months ago to check to make sure that my dog doesn’t have cancer because he was getting old. They did and told us that he was fine, we believed them since he seemed to be in good health. Last night he started acting sick so in the morning we took him to a different vet and they told us he had liver cancer that had progressed so much there was very few options other than putting him down, otherwise he would only live a few days in pain. This is not the first time we have asked VCA to treat something only to have them fail and a different vet properly diagnose, but it will be the last.

posted: 01/19/2021

I have all four of my dogs here and all the vets are friendly and helpful. Two of my dogs also had major surgery done with great results. During 2020-2022 the appointment times were very limited but now you can easily get a time within a week. Highly recommend this place.

posted: 05/21/2023

I was desperate for peace of mind and advice for my dogs hot spots and itchy skin for my dog Marley and although I was nervous because of some of the bad reviews, which every practice has at some point, I took a chance on this place and I’m so happy I did. I can’t remember which vet we saw but she was SO sweet and thorough and I really felt good about it when I left . I would 100% go back.

posted: 08/13/2023