Costa Mesa Animal Hospital

The Worst! Go Anywhere else! I have been going to the Costa Mesa animal hospital for over 20 years with two pets, and the service has always been mediocre at best, between the staff at the front, who could care less about you or your pet and the horrific medical advice the doctor gave me which, ultimately killed my pet, however, they got their thousands of dollars out of me first. Now, they’ve lost my dead dog, and have no idea where he’s at. This is the most unprofessional, unfeeling, uncaring animal “hospital” I have ever had the displeasure to work with, and I will never step foot in here again and neither should anyone else if you care anything about your pet. All the staff at the front should be ashamed of themselves for the way that they treat people and hopefully they will take this review as a learning lesson.

posted: 08/02/2023

This Hospital is a SCAM!!! Do not bring your pets here to get ripped off. 4 pets in here this Wednesday 8/16/23, for my Morkie, and cat, and 2 rescue kitten. The kittens need vaccines, and bath, and the morkie and cat just needed flea treatment and bath. My bill is a whopping $1,144.15, they tacked on all these charges, like used car dealership!!! And the worst service ever on top of that, I just got off the phone with Jennifer and she said she could not help because I was upset, talk about caring! Front office don't care, they are just RUDE. I called the office today, to ask when the flea medication would kick in because my dog still has 100 fleas on her, and I had my home flea bombed the same day the pets were in the vet on 8/16/23, using 4 bombs, and where there was carpet, I treated them with Diatamaceous Earth. They said, they can give me another flea medication in one month and that is all they can do for me. Then I asked them to correct the receipt because they charged all 6 flea treatment on one kitten, and my insurance only covers 25 per cat. The manager Marlene proceeded to tell me that if she does change the receipt, that because their system is set up that way, that I would have to pay for the full price....? I was like what? /dr. rumm told me to get 6 for the cats since I have 3 cats and I get $15 off. So Marlene told me I need to pay $15 for her to correct the receipt....???? And I had set an appointment for my cat to get his teeth brushed, without putting him under, and Dr. Rumm explained to me why he does not recommend it. I do not want to put my cat under anesthesia for teeth cleaning, that is so toxic and bad for them. They didn't brush my cat's teeth because want me to pay $150 for the Anasteshia instead....this is not good for pet to get toxins put into their tiny bodies, I am not stupid. This Animal clinic acts like a full fledge cheap Sales office. In conclusion, do not bring your beloved pets here if don't like being up-sold constantly, like you're at a used car dealership. The doctors are sales people and the staff are just RUDE period and they don't care for the welfare of you or your Pets. JUST AWFUL.

posted: 08/18/2023

Got me in same day when i explained the situation with my dog. Got me in to the room as i literally walked through the doors, everyone was sweet and very informative. Our dog has been doing well since we visited, if I lived there i would definitely use them as our pets vet.

posted: 03/12/2023

I love this place! Front desk people are amazing! The doctor is amazing! I ran up a tab and didn’t know about it I though they had my card on file and they told me I hate an outstanding balance and they told me “just pay it when ever you can” they never turned away my cat because of that these guys are the BEST. Only place I come too. They always take care of my two guys❤️

posted: 09/13/2021

Horrible Service, the front office people are downright rude, and the prices are ridiculous, not to mention, the Vets, they don;t care about you or your pets, they are just trying to sell more services. Beware, and don't bring your pets here if you care anything for them.

posted: 08/18/2023