Banfield Pet Hospital

I love this place. They are always so good with my puppy daughter. Also, they are very thorough and knowledgeable. My puppy girl can be temperamental with strangers. However, she always seems at ease with this staff. I love that they follow up and seem to truly care about pets. They also have a good system for visits. Great place to take your furry fambam.

posted: 06/22/2023

This was one of the worst vets I’ve ever had the displeasure of visiting. I would give it 0 stars if I could. I just want to say right out the gate: PLEASE do not take your babies here. They have no real interest in helping them; they are only looking to price gouge you. I brought my cat here after several negative experiences with another vet prior, and Banfield was only concerned with things not correlated to the problems she had been having, which were urinary. They asked if she had an updated rabies shot— we said she didn’t. They accepted her anyway and tried to retrieve a urine sample, but the vet was bitten in the process and afterwards, she complained that we then needed to pay for the cat to get her rabies shot. It would have made more sense to just turn us away or insist that the rabies shot would be the first thing administered in order to have a look at the cat for what she was brought in for. After that trouble, they never ended up retrieving the urine sample, and told us to take home nonabsorbent litter to retrieve a sample ourselves and bring it back in. This didn’t end up happening and my cat’s condition only continued to worsen, so she was taken elsewhere and by then she was on the brink of death seemingly overnight. I did end up losing my cat, ultimately. Banfield failed her and I think I did too, for entrusting them with her health. I’m begging you to save your time and money and avoid asking the actual monkeys that run this place to help you and your beloved pet, because they are simply incapable of doing so, and will send you in a roundabout in order to take you for as much as they can.

posted: 08/08/2023

I brought my dog in for an exam last week to a different Banfield location and they did a full exam. But he's been peeing abnormally the past few days, so I brought him in today to this location to check his urine. But when I arrived, I was told that the doctor is out to lunch, so I'd have to drop him off and come back later. When I asked how long it would take, since I drove quite a ways to come to this appointment, I was told at least three hours because there were three animals ahead of mine. So I went to get something to eat and stopped back several hours later and was told that there were still three other animals ahead of mine and that it would still be several hours and that they hadn't even collected the urine sample yet. So my skittish dog has been sitting in a cage somewhere having to pee for hours because I tried to make sure he'd have a urine sample ready when I brought him in. And when I expressed that to the front staff, they didn't seem to care. It's a shame, I had a great experience at the other Banfield location, but this one I would not recommend at all if you can help it. And as I was waiting, I overhead the vet tech tell someone on the phone that this clinic is mostly drop-off, just so everyone else doesn't have to go through the same thing unnecessarily. I also overhead several people come in and say they can never get a hold of anyone at the clinic. I never tried to call so I can't speak on that, but figured I would include that as well.

posted: 08/21/2023

I've never had any problems with Banfield. Had a cat who passed from old age, and no problems. I now have a Shitzu terrier dog (I think) who has been going to Banfield since I got her as a puppy; appr 12 year old now, and have had no problems at all. Everyone is nice and appears to really care about the pets they take care of. AND I get no negative comments about how my little one reacts when seeing the vet, except for her being a little squirmy at times. Thank you Banfield.

posted: 09/08/2023

ANSWER THE PHONES!! You have to call 5-10 times in a row to get someone to answer if you're lucky...Website it's over a month out for appointments but if you get to speak to someone they are able to get you in within 10 days. Which make calling them even more frustrating when they do not answer. Service is great once you finally get through.

posted: 07/05/2023