SAGE Veterinary Centers - Concord

Thank you to All Sage staff. We appreciate your kindness with a such a delicate and hard decision that we made. All staff: front desk employees, nurses and Doctor are professional kind. It’s hard to make family member pet little dog who is15 years old to go. Thank you for your kindness I hope to see you again with happy situation. Thank you. You are the best team ! 🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻❤️❤️❤️❤️

posted: 06/16/2023

Sage is a wonderful place! All employees were helpful, patient,and kind. The doctors and nurses saved my dog Thomas's life! I will always be grateful to everybody there! I didn't know if I would ever have him back home! 🙏

posted: 09/19/2023

We took our puppy to SAGE Veterinary Center in Concord after getting a surgery referral for his broken leg. They were able to schedule us for a surgery consultation within two days, he got the surgery the next day, and was home the day after! Our surgeon was kind and competent, explaining the injury and procedure to us in detail and doing all he could to keep costs low for us. We received excellent customer service on the phone & in person from everyone, including the receptionists and vet techs. Overall, we were very satisfied with our experience with this veterinary center.

posted: 08/25/2023

I brought a kitten in because he collapsed and was wobbling when he did get up. I came in calm and collected and told the receptionist the facts. The receptionist was immediately short with me, rolling her eyes, and acting like I was burdening her. When i told her he is a stray she confirmed that I do not own the cat and I told her I will be happy to pay for treatment but can we please expedite this process, that I am worried, and would like to get him treated immediately. She accused me of having "attitude" and I sighed. I asked her if she was going to deny me service if I have an attitude and she literally said "yes I will deny you service if you are rude to me." I apologized saying "I'm sorry I'm a little stressed given the circumstances" and with a straight face, sitting in her chair with no one else around says "yeah I'm stressed too." This kitten is potentially dying and she's starting an ego battle with me because of having to fulfill the stressful action of typing my name and phone number into the computer. Absolutely pathetic. It took a lot of self-control not to start name-calling or throwing a fit but I placated her because the cats well-being was more important to me than fighting with her colossal ego. Next the nurse came out after fifteen minutes and ALSO instantly got defensive when I calmly answered her questions. I told her the receptionist had been rude and she said it didn't matter and had nothing to do with our conversation. The woman waiting ahead of me made a comment from across the room about how rude the receptionist was to her and the nurse argued with her and I told her that woman's comment was irrelevant to our conversation and she continued to have another ego battle. The hypocrisy and lack of professionalism shown tonight was beyond the pale. Since I got home I read about how strays can only be adopted through Animal Services which I had no idea about. Had they just told me CLEARLY how that works I feel like the process would have been much easier but they were so focused on imposing their fragile egos on me that they confused me. These people are WILDLY unprofessional , unbelievably impatient, combative, lacking empathy, and filled with contempt. I work in customer service in a restaurant. If I behaved the way they do I would be reprimanded and possibly fired on the spot for this kind of behavior. Do not bring your pet here in an emergency if you want efficient or cooperative service. I am and always have been exceedingly polite to people working in customer service but it doesn't matter here. If you don't cater to the receptionists whims they will turn you away with your dying pet in your arms.

posted: 09/20/2023

We had to put our Boomer to rest. My one difficulty with this whole experience is first of all is why are the same tests repeated when we already presented tests from our VET. The cost of $4,800 could have been far less if they utilized the previous VETs test results which was $1,200! After all that testing we still had to put our dog to rest. It is so unjust!!!

posted: 05/17/2023