Eastlake Village Vet Clinic

I have been taking our dog to this veterinarian grooming services for several years now I had an appointment this morning to bring our dog in for grooming services as well as vaccination shots. I made the appointment yesterday told that needed to come in before noon. We had received a phone call earlier asking if I could come in at 10:30 AM. I contacted the facility at approximately 11 AM told him that I wouldn’t be there until approximately noon if that was still OK they put me on hold Told me yes I could go ahead and come in for the grooming services as well as the vaccination shots that were required when I showed up they told me that the grooming services were not available today at all that I could come back on a different date I told him that I had already spoke with someone less than an hour ago asking if I could come in they verified yes that I could but yet when I arrive, they told me that they were completely booked up This is not the first time I’ve had it that incident with this facility and if you read some of the other reviews, you can understand the frustration so I asked to talk to the owner she was there helping another client. She didn’t even acknowledge that she was going to talk to me she continue to go back-and-forth Between the back room, and the front never acknowledging that she would take a moment to talk to me I finally got frustrated and was expecting a phone call back from her which never happened so definitely not going back and will be looking for a different vet. Already found a different grooming service and very happy with the parking spot in Chula Vista they were able to take me Fairly quickly and did a fabulous job of the grooming dog

posted: 12/12/2023

Brought my dog due to her injecting rat poison. As I walk in there was one girl in the front and one hiding. Not one of them greeted us. The one girl in the front walked towards us said “hi” and then went to the back to go hug the other girl. Once she was done she came over and said to fill out paperwork. As we did she said “you can’t stop we can’t help you” Isn’t this an emergency clinic?? No helpful information was provided no direction on where to go. Absolutely the worst possible customer service experience.

posted: 02/14/2024

Easy to obtain appointments for rescued cats. Wonderful care and clear explanations of treatment recommendations. Courteous and friendly staff. Vet techs very knowledgeable. Saturday hours very helpful.

posted: 02/29/2024

Dr. B. and her team treats you and your fur baby like family. They give so much love to your baby while taking care of her/him.

posted: 04/08/2024

JOSH has ZERO CONCEPT OF COSTUMER SERVICE l!! If JOSH does not get fired soon, or get put where he doesn't have to interact with costumers, this vet clinic will start loosing costumers fast. I have been taking my dog in this vet clinic for over 10 years now and I had never had any problems with them at all. Today I came to ask for my dog's vaccine record and Josh tried all the routine questions to find my record but he could not find it. Acct name, dogs name, add, and phone. Then he looked at me and said Nope! Cant find it! like he's expecting me to just leave. I told him this is the only place (my dog) has ever been in so you have to have his record somewhere. Eventually, with the help of the guy next to him my dog's record was found. Before I left I I tried to give Josh an advice politely about trying to help costumer and not just turn them away because you refuse to try harder. He did not take it like a good customer service professional but instead talked back like a little kid.

posted: 08/25/2023