TLC Animal Clinic

Being a loyal customer for over 10 years, I was so disappointed in the service I received today. Unfortunately, I had to put my best friend, Reggie, down because he was sick and you refused service by Dr. Nawar. I understand that you were probably busy, and Dr. Kim was on vacation, but you, Dr. Nawar could have given me the courtesy to talk to me for 30 seconds to let me know why you could not help my baby. Unfortunately, I had to take him somewhere else, 30 minutes away, and he was put to sleep because of his condition but I would have rather heard that news from you, a hospital that I have depended on for over 10 years!!! It was so impersonal and I was so disappointed in the service that I received from your hospital today, in my time of need. I HEARD YOU!!! What made it worse, was the way I heard that doctor, coldly, talking to his technicians and employees in such a rude manner, without even trying to talk to me to let me know why he refused service. All I would have appreciated in over 10 years of service would have been 30 seconds to a minute to put me at ease in my time of need. I would have rather heard this news from a place that I have grown to love and trust. I understand there wasn't a lot that could have been done for him but sending us to a hospital 30 minutes away without the slightest bit of explanation or compassion is unacceptable. I hope people see this and realize how impersonal some doctors like Dr. Nawar can be because I really feel that you could have done a better job in dealing with your patients. He was our family member for 13 years and he was your patient for 10 of those years. I can't believe how I was treated today. Thank you for the technicians and employees who were very sympathetic to our needs all these years. Sorry if I was a little short and rude today but I was scared for his life and had to get him out of there and get help as soon as possible but couldn't believe how rudely I was treated by the doctor on call. I don't write reviews like this but this was totally unacceptable. If you can't give your loyal customers 30 seconds of your time, I would ask what are we really worth? Long Live Reginald Meowington III. The best freaking cat that Chino Hills has ever known. You have brought so much love, joy, and laughter to a family that has truly loved and appreciated every minute of your life. You were loved every day of your life, little buddy. We love you, Reggie Rodriguez.

posted: 05/23/2023

The team here at TLC are always so caring and patient with their fur patients. I have had a couple of emergencies and they alway been able to accommodate us at a last minute notice. Thank you TLC!

posted: 04/20/2023

Dr Kim and his staff are amazing! They have a true heart for animals, are caring and kind. Dr Kim has been our family Vet for many, many years now. He has been able to diagnose my cats problems right away without thousands of dollars worth of tests and X-rays. Our family trusts him and his staff…can’t say enough about them…God bless them!

posted: 06/19/2023

I have a 2 year old groodle and a 1 year old chihuahua. I am 69 years old. My dogs that have passed away, i didn't take them to a vet because it always seemed costly and the vets seemed to not understand my dogs. I finally found a place at TLC where the people understand my dogs and I feel very confident to take them there. I am happy for my dogs and myself that I have a healthy road for my puppies.

posted: 02/25/2023

After a disastrous appointment with Pets N Vet (don’t ever got there people there don’t care about you nor your pets) which made me waited over 90 mins in the lobby I just left and made online appointment with TLC. Got responded with texts and email from a live person within 10 mins confirming my appointment. Brought my pet in just today for my appointment, got greeted by the courteous staff, all the check in was efficient and on point, got brought in to the check up room within minutes and I was out of the clinic within 40 mins for my dogs annual shots, wellness checkup and spoke with the vet doctor all inclusive. This is the type of service I expected , ALL the staffs are super friendly and show care for your pets unlike Pets N Vets couple street down none of the worker showed any empathy for you or your dog from my poor experience with them. I would give TLC 10 stars if I can.

posted: 08/31/2023