Banfield Pet Hospital

Customer service is lacking. They cancelled dental appointments(understandable it things happen) but then they tell you to go call other Banfield’s instead of helping and taking responsibility to provide you with options for locations and times. For the subscription fee you pay I would expect reschedule assistance to be part of the service

posted: 08/31/2023

Customer service here is absolutely terrible. They never pick up calls even when I call them multiple times throughout the week from multiple numbers. The phone rings the first time you call and goes straight to voice mail after. They need to find better workers who actually do their job and answer calls. I don’t like making appointments online because I’ve noticed the availability for appointments is different online compared to when you making future appointments in person and I also 100% expect a PET HOSPITAL to pick up calls throughout the day??? Their wellness plan isn’t the best either, most of the time u can’t even reach this hospital to make appointments for your pet to actually get your moneys worth. Save your money and go somewhere else with competent people who do their jobs right.

posted: 07/27/2023

The chief of veterinary staff at this location cancelled my pet’s spaying while she was on the table. TWICE. She said my dog had a dangerous heart condition. I took her to another vet who performed spaying without a problem. The first time. I advise avoiding her. Lots of time and effort wasted.

posted: 08/21/2023

The worst. I never was able to see nor speak to the vet. I only went to banfied because after calling over 10 offices on a saturday, banfield chatsworh was the only office with an opening (that should have been a sign) They gave me a perscription for my dog with the wrong dosage. I immediately called Banfield after the pharmacist said the dosage looked questionable. I was told by the front office that the vet confirmed that the perscription was correct. Well I was able to speak with my regular vet this morning and she corrected the dosage.

posted: 07/31/2023

worst place to go to if you care about your pet. I took my dog there a week ago because of the swollen paw. Never got the exact reason what’s going on with him. All I heard was it could be this or that and at the end I was charged $240. Now my dog doesn’t step on his paw and cries. I called them to take him in as it’s emergency but I was told I need to wait another week because they’re busy even though the doctor said they’ll take him in a week if it doesn’t get better.

posted: 05/09/2023