SAGE Veterinary Centers - Campbell

The team and service at Sage (Campbell) are fantastic! They are always attentive, compassionate, and communicative. They clearly communicate pet health status, expectations/treatment options, and next steps. The staff and medical teams coordinate every aspect of my pet’s care, which is a relief and a great help! Recently, they’ve started working with Trupanion to provide direct pay for insured pets. So far, it’s been seamless! They also have an online pharmacy that makes it easier to manage pet medications. I highly recommend Sage. They have taken great care of my aging pet.

posted: 08/06/2023

I would like to highly appraise Sage for being strict on maintaining the priority list. Pets with issues that are not life-threatening certainly will be preempted by others with much severe issues. Waiting time is not a factor at all, absolutely. After 6 hours of waiting till 1 AM, I was informed, by the triage lady, that my dog was the next to be seen in about 2 - 3 hours if and only if there's no higher priority dogs coming in. I was also told that I could come back in the morning and they would put me back to the queue and reset my waiting timer. I really enjoyed their integrity and could totally understand. The front desk was also warmhearted. She reminded me to not step out of the property if I would like to get some food at 12:3 AM, after 6 hours of waiting, otherwise she would have to remove me from the waiting queue. She also suggested me to order from delivery apps meanwhile she offered free Coke to others. I couldn't feel more thankful for the amazing experiences they offered. 6 hours waiting time is nothing comparing to their integrity. I totally enjoyed their best-effort service. Now I am a strong believer that non-life threatening issues won't be taken care of before it becomes lethal.

posted: 07/29/2023

the front desk staff is extremely rude and although i was at the veterinary hospital for close to 3 hours my cat was not seen at all. When I arrived, staff took my cat immediately, I waited for almost 3 hours with no update at all. When I asked the front desk staff if I could take my cat somewhere else, they told me I have to wait even to just pay my bill and take my cat elsewhere. Once I mentioned I wanted to take my cat else where they had a nurse give me an “update” within 5 minutes. They told me they had placed her in an oxygen kennel for almost 3 hours. And I had no bill in the end making me believe she was not seen at all. Completely unacceptable.

posted: 09/18/2023

We had to say goodbye to our beloved cat Boots, because he had the corona virus for cats ( FIP )and it took him very quickly. He didn't wake up from anesthesia and didn't feel any pain then or after. The SAGE team gave him the best care and because I rushed him over from the other local clinic Santa Clara pet hospital they offered me comfort The DR in charge, was able to examine him and give us some clarity. We were able to be there for our BOOTS to the end. I appreciate the team's effort and kindness they even sent us a nice card for sympathy

posted: 08/12/2022

I took my cat to Sage for a second opinion after a disappointing experience with another vet, and I’m so glad I did. My cat received exceptional care at Sage, and I want to give a special shout-out to Alex and Dr. Lin. They were incredibly caring, empathetic, and knowledgeable. My cat suffered from fever of unknown origin and refused to eat. Dr. Lin took the time to explain the previous test results and provided clear interpretation. I was extremely anxious and upset as my cat's condition remained undiagnosed, and I feared the worst-case scenarios like FIP. Dr. Lin understood my concerns and explained to me the likelihoods of potential diagnoses. Instead of overwhelming us with unnecessary investigations, she chose the most appropriate ones. I also appreciated that Dr. Lin respected our concerns on procedures like NG tube insertion and endoscopy. After hospitalisation and supportive treatment, my cat improved significantly. Thank you, Dr. Lin and the team!

posted: 06/01/2023