VCA Burbank Animal Hospital

Some of the vet techs seem caring. Otherwise? This place is a stone cold business, seemingly not interested in building relationships with clients or pets. I'm a veterinarian's daughter. I only started going here because the people who gifted my dog to its original owner went here. Even they are getting tired of it. This clinic tries to (over) charge for everything they can. They wanted to charge around $1,500 for the removal of a small growth on my dog's face (including putting the dog under). My Ohio vet dad, who even did current research with colleagues in the California area to confirm, said it was something that should have cost only $200 and the dog did not need to be put under. Now recently, another emergency VCA who saw my dog after a Pitbull attack told me to get a blood test rerun If my dog seemed lethargic in the months following the attack. My dog's lethargic. The blood test factor showed we could be facing cancer or a thyroid issue. I explained this to this VCA, hoping I could get the blood test when I went in for recent immunizations & flea meds but they wanted me to pay for an additional separate checkup before giving me the blood test. My dog doesn't need to check up. It needs the blood test rerun. I've been trying for well over a week to get them to agree to this. Even with paperwork from the emergency VCA saying my dog should have the blood test, these guys won't even call me back now. I've been tolerating their low level of concern for my pet all along. I honestly don't know how these guys are operating. The only person I ever talked to who seems happy with this place is someone who is already roped into their monthly care package. Really wishing I could get this blood test to ease my concerns ASAP but otherwise will switch vets. What a corporate nightmare, this place.

posted: 01/27/2023

We were taken care of by Dr. Jessica Ortiz and the great staff at VCA Burbank. Our first visit with VCA and we will be sure to make them our primary Vet for Milo and Nano moving forward

posted: 03/20/2023

I rarely write reviews any more but I owe it to people who want to take their pets here. Don't. Try to find a more local hospital with reasonable prices or call Banfield and get on their waiting list. I took a risk and tried something new. First of all, when I made the appt for the rabies vaccine, they did not tell me they only offer the 1 year rabies vaccine, so if you need the 3 year one definitely go somewhere else. Also they told me it would be $300 for the 3 year vaccine if they did have it - but my cat has never had anything but the 3 year before & I have never paid more than $90 - $120 for all of her vaccines at one time. Also, most disorganized staff. I had to talk to THREE people before I could get her rabies vaccine certificate from them. I was told by the first two people I spoke with that they just "don't do that". Apparently untrue because I'm staring at it now. Also, the absolute rudest technician I have ever come across. You should feel safe bringing your pets here & with people like that working here, I can tell you, I do not & definitely won't be coming back.

posted: 09/27/2022

My dog had a problem with a possible defect in her paw. A vet tech saw my dog and told the vet what she found, the doctor, without seeing my dog, referred my dog for surgery. Ridiculous. Then I went back and ALEXIS, at the front desk was on the phone when I entered, there was no acknowledgement whatsoever and every call that came in she answered and made me wait. I came for a Pick up and when I mentioned I had left my dog in the car so I needed to rush, she told me that it’s basically my problem because I could have brought my dog in with me. If I wasn’t in a hurry I would have. Very flippant, will not bring my dog or cats here ever again. I got great treatment at Paws and Claws….

posted: 09/08/2022

Had an appointment for my dog today (5/4) at 8:30am for vaccines. 7 mins before the appt I'm sitting in parking lot I get a call saying they are canceling my appt because the doctor felt they wanted to see my dog before he gets his vaccines. I had booked this appt in advance and if that was the case, why didn't they tell me ahead of time. Lack of communication and consideration is a no for me. After spending $$$$ of dollars for my pup with VCA Burbank, I thought they would have a little consideration when I asked if they can squeeze me in to be seen by the doctor. Save your time and money pick some place else. Also, the receptionist hung up on me and I had to call back to cancel all of my future appts.

posted: 05/04/2022