Animal Urgent Care

I had to take my senior dog Elaine here a few years ago when she was in heart failure. The staff was very compassionate. We ended up having to put her down but got to be with her for her last moments.

posted: 05/23/2023

It’s weird to say I “Love” this place but the staff is great, they always seem to be doing their best. It’s a stressful environment and the staff stays cool and collected. The care seems great, we’ve never had an issue and they’re responsive. Great in a pinch. Of course you’re paying a premium for the ‘urgent’ care but it’s worth it if your pet needs to be seen immediately and can’t get an appointment at your normal vet.

posted: 07/30/2023

My heart is full of so much love as this place saved my little baby’s life!!!! Dr. Thompson and Adam are truly ANGELS & could not thank them enough for their support, kindness, and willingness to work with me to help me bring my baby home. I didn’t interact with Dr. Thompson much, but her care & love for animals was shown through her actions and communication with Adam. Adam is who I mostly dealt with, and his bedside manner and understanding was unmatchable. I walked in very upset, distressed and worried I was going to loose my Kitty, but Adam listened to me and communicated everything with such grace and kindness. He worked with me so I was able to bring Berlioz home that night and checked in the following day to make sure he was recovering. On top of that, the front desk girls were also very kind and sweet and super helpful with my questions. If my baby is ever in an urgent situation again (god forbid!!!), this is the first place I will go again. Thank you Animal Urgent Care!!!!

posted: 04/25/2023

At the recommendation of my dogs primary vet I took my dog Zeus here after several days of his not doing well. I am so glad that I did. The process and service from start to finish was wonderful. I found the online appointment system a bit confusing at first so i called and they were great with walking me through the process. While I am sure no animal owner wants or likes to do a drop off of their animal I totally understand in todays world that it is more of the norm. Once I arrived I followed the instructions on the QR coded sign and within minutes a tech came out and took my dog inside. The tech was wonderful and gentle with him and really made him feel comfortable as she took him. I was called shortly after to give me an update on vitals and overall condition which really helped put my mind at ease. Another short while late I received another update as to his condition and possible tests that might need to be run. I really liked the way that they handle the information process. They e-mailed me an estimate of services they recommended then once I reviewed it they called me to discuss them and what they all were and what they did. The thing that I really liked was that they did not pressure me or make me feel that I HAD to do any of what they were recommending. They were also great about taking the time to explain it all. At no point did I feel rushed off the phone and was free to ask questions with the Vet themselves. After we discussed what we needed to do and approved some of the recommendations they moved forward. Shortly there after we were once again updated as to the status of our loved one. We then received another call from the vet directly to further discuss his condition. After several of these wonderful interactions we were able to pick up our pet. Unfortunately the outcome for us was to have to put him down a few weeks later. In short. Everyone we came in contact with here was amazing. The billing was laid out simple and explained in detail. The staff was wonderful and friendly as well as comforting. The only thing I would note is that they parking lot is very tight so if you have a truck or large SUV you may need to think about some street parking.

posted: 05/01/2023

Expensive but a really solid emergency option. The staff is always pleasant and accommodating and very patient with questions and making sure you understand home care instructions. They’ve been amazing with things like ripped out claws, scratched eyes and anything that’s obviously an injury, but I brought my dog in once after he fell down the stairs and was walking weird and they sent me home with a $120+ bill and told me he seemed fine for a dog his age. A trip to his regular vet a week later revealed a slipped disc. That could be a result of their “no parents in the room” policy. You drop your pet off and wait for a call so I wasn’t able to be there to point out the concerns directly. Overall a great “walk in” vet for emergency injuries that can be seen with the naked eye.

posted: 08/17/2023