Vetco Total Care Animal Hospital

My husband and I drove from Sacramento to this Vetco as it was the only one with availability. It was our first time at a Petco hospital. My husband and I had recently moved from Indiana to California and needed a new vet for our dog. We waited 20 minutes past our appointment time to be seen, but I understand that there may be a wait, just in when I go to the doctor. Once the doctor came in, she seemed that she did not want to come near my dog. My dog can get very nervous at the vet, but he does not bite. The vet took one look at him and asked if he needed a muzzle. I thought this was strange, as she had not even attempted to touch him yet. My husband and I assured her that he did not bite and did not need a muzzle, but she had her staff member grab one anyway. Reluctantly, we allowed her to place the muzzle and she continued on with looking him over. She tried to look in his eyes and when he moved she jumped back very quickly and scared him. Our poor dog did not seem any less anxious with the muzzle on, in fact he seemed more anxious not being able to breathe as the muzzle was very tight and ill-fitting. She told us he had allergies and was chewing his toes. This was news to me as we have never witnessed him do this. She insisted he had been chewing his toes as his paws were pink. My dog has pink skin, I never knew it could be related to allergies. She also said my dog’s ears were dirty and would require medications to treat it, and that it was most commonly an issue related to his alleged allergies. Her conversation with us was very brief before she left and sent her staff member back in with costs. As I said previously, my husband and I just moved here and our finances are somewhat tight, and we could not afford the almost $600 bill for an itch shot and ear medications, they also offered to clean his ears which was close to $90. I found the staff member to be very pushy, even after both my husband and I voiced our financial concerns. I do not know her name, but she was a younger African American girl. My husband and I wished to not spend that kind of money, and went home. To this day I have not noticed my dog chewing his toes, my husband and I even set up a puppy cam to watch him when we are not home.

posted: 09/22/2024

First visit for our kitty was great Dr. Nguyen was so helpful. I would have given 5 stars except for I had to bring a sample back in and I came in on Saturday, I checked the open hours that were 9am-6pm I showed up at 1pm and they weren’t opened all day the Petco staff said they open on Saturdays when they feel like it. They are separate from them so they have no idea what their schedule is. It was a waste of my time and a waste of the poop sample. Besides that, thank you so much Dr. Nguyen for the calming diffuser suggestion Matcha is so calm now no more pouncing on us in the middle of the night she sleeps all night.

posted: 05/25/2024

I started going to Vetco since 10/12/23 for our new baby puppy. Since day one staff and doctor smith was amazing. Like always with anything in life there were little hiccups, but the way tech Jessica handled one with our pups neutering was beyond expectations! Very kind and thoughtful, now we had the hardest part of a dog parent… putting our elderly chihuahua down and without hesitations Jessica offered me their services and were tremendously helpful, supportive and the love our family and nacho felt was like no other. I had no idea they offered this type of service and for a fraction of other places. This hard moment in our lives will never be forgotten and neither will the kindness give to us by doctor casuga when he passed. I wanted to share my experience because everyone is human and everyone makes and will make mistakes. But is how they try to learn from it that will keep me as client. Thank you staff!!!!!!!!!!!!

posted: 04/11/2024

I’m in every month for my cat’s arthritis shot and everyone that works here is amazing! They really care about the animals and have been wonderful in treating my senior kitty.

posted: 06/06/2024

The entire staff are GREAT! I’ve been to other vets over the years and I can honestly say that So hands down the best. So happy I decided to go to Vetco.

posted: 11/28/2023