VCA Benicia Animal Hospital

I take my cat here. Good service and friendly staff. She has gotten spayed & vaccinated here. Staff was very helpful post operation. No complaints!!!!

posted: 05/10/2023

This review is long overdue!! We switched to VCA Benicia when our dog Ellie was a puppy (after we had negative experiences elsewhere) and could not be happier! First and foremost the doctors and staff are so fantastic. Dr. Jacobsen is our main vet-- she is compassionate, thoughtful, walks you through treatment plans, and never makes you feel rushed. My pup Ellie loves her! All the vet techs are amazing as well, they are gentle, quick, and great at what they do. Everyone goes out of their way to make sure that your animal feels safe and secure before doing any exam or starting the appointment. Front office staff has always been kind and so accommodating when we call with questions and to make appointments. We have never had a wait, they are so great at working us in off the waitlist when we have an acute issue, and have a super efficient text messaging system to convey info about appointments and results. I also love that they walk you through an itemized plan before any treatment starts so there are no hidden fees when you check out. Compared to other practices we've been to VCA's prices are very fair! Our pup Ellie had her spay surgery here as well as acute wound care after she was attacked by another dog (worked us in same day), and we truly couldn't have had better experiences. All in all, We HIGHLY recommend this clinic, the doctors, and the staff! Five stars, Ten if I could!

posted: 03/07/2023

Always great visits, doctors are excellent and helpful in explaining conditions and treatments. All staff is great. You might pay a little more, but you get a little more. I'm very okay with that. Also, easy pay with immediate email receipt. Place is sterile and clean. One demerit is customer benches/chairs, in waiting area and the one exam room I visited. There are hard and uncomfortable, wooden seat area, no cushions. I don't have much padding back there and it was bad for me.

posted: 10/22/2022

Shasta is always so happy to come and see everyone, and we are so happy for the great customer service ! Ms. Olivia was so nice as always (we love her!!) and Dr. Ryan Machowski was a pleasure as well. It's always nerve wracking having your pets under new care but he was so sweet to her and thorough in answering our millions of questions. It brings us so much comfort to know we can always trust having our baby here! P.s. please enjoy this ADORABLE picture they sent us from inside :)

posted: 12/05/2020

I wish I could give VCA Benicia Animal Hospital 10 stars! We have had such poor luck finding a new vet office we love since moving to the area, and VCA went out of their way today to prove they care about our pets and about us. Even though they didn't have an appointment available to treat my pup's ear infection at first, Kim called me back right away when she learned of a cancellation, and Dr. Ryan took the very best care of him. They calmed his nerves with tasty treats, and it felt like the whole staff came out to the waiting room to meet him and give him love. He's now home and on the mend with a pain-free ear, and we will go back to VCA every time he needs care moving forward.

posted: 11/17/2022