Bakersfield Pets Vet Hospital

AKA All Critters Animal Hospital. They were perturbed when I wanted to get the medication they presctibed through a third party for a cheaper price and did everything possible to block this from happening including repeatedly not responding to (FAX & e-mail) & hanging up on the pharmacy when they tried to verify the prescription. It wasn't until I happened to be on the line at the same time as the pharmacy & demanded that they verify the prescription that they finally did. It took weeks! Meanwhile my pet was suffering needlessly. They are unprofessional & incompetent. I reported them to the vet medical board. I had seen some poor reviews on them, but needed emergency care for my pet and they were the only place available. Now I know why - no wonder they have plenty of appointments available! Since this time, I have spoken to several other vets & people who care for animals who also had poor experiences with this "vet" and had a very bad opinion of them. I will never take any pets there again nor would I recommend them.

posted: 09/24/2023

Wonderful experience! My sweet 30 year old box turtle needed her nails and beak trimmed down. So, as this place is listed as the best for turtle care I gave them a shot, and we couldn't be happier! My sweet girl was a little nervous since she rarely meets new people, but the doctor and his sweet staff were very gentle and made my girl very comfortable! She came back out with her nails all did and a fresh beak all ready to eat with, no signs of being mishandled or anything-- just a happy tortuga! Will definitely be bringing her here from now on. Thank you very much All Critters!!

posted: 04/29/2023

You know that feeling of nausea you get when your pet is hurt and in pain? Well, this doctor made that go away. Most cats don't tell you they don't feel well. Instead, they go find a quiet place to hide. Not my Rufus. He's very verbal and made sure to tell me he was hurt and in great pain. The poor thing got his toes cut up somehow out in the new yard, perhaps atop a fence. I'm brand new to the area and I spent a day emailing and calling vets near me. Most don't bother replying. Because of the shortage on vets, many tell you they can't take on new clients. Now you can double that feeling of nausea. Out of desperation, I called VCA and they referred me here. Miracle of miracles, They were able to see Rufus close to immediately and I'm so grateful to VCA and Jared and Dr. Mahol. Rufus didn't put up a fuss at all while the gentle Dr. examined him. He and Jared cleaned his wounds nicely. Rufus was really at the borderline of requiring surgery. I'm ashamed that I skipped stitches and other precautionary steps the Doctor advised me of such as blood test and x rays. We are going to see if these wounds can heal on their own with some nursing and medicines they equipped me with. Jared explained that Rufus would be in pain no matter what procedure and that he had a decent chance of healing without the precautionary measures. Poor Rufus! I didn't realize the new yard also had fleas and now he cant scratch with the cone and hurt feet! (Using a flea comb for now.) Thank you guys for helping Rufus to feel better and getting him on a better road to recovery. It's been 7 days now since he was treated and he is recuperating well.

posted: 08/14/2023

Don't waste your time or money. I came here for my guinea pig who had an enlarged eye. The vet did a physical exam but did not tell me if he saw anything unusual in his eye or if it looked normal when looking at it, he just said they would need to run more tests. He left and eventually 2 techs came back to the room telling me it would be nearly $1400 for all the tests and medications they wanted to prescribe. I understand exotic vet care may be a little more pricey in some regards, and while they gave me the option to pick and choose, the doctor did not come back and explain any of it, just the techs. There was no direction on a path to take or, hey, let's just start with this one step/test first and then go from there and see what we find. They just present the whole book to you and make you decide. I left with just the exam fee having no more answers than when I came in. I had taken other negative reviews with a grain of salt and wish I would have just listened and gone elsewhere.

posted: 04/19/2023

An actual robbery occurred! Went there for a single specific vaccine and ended up with “oh, we recommend this, we recommend that and other bs”. Having no idea or necessary knowledge about the vaccines and followed the “recommendations “. When I showed their invoice to a friend who is a vet doctor in another state, he answered: “an actual robbery occurred “. He was so right! Will never step my foot here again!

posted: 07/19/2023