Banfield Pet Hospital

I had a pretty good experience at this Banfield location. The vet seemed knowledgeable and thorough and I was able to get my dog in right away. The only downside is they seem to spend a lot of time trying to sell you on different monthly packages that they have for services as opposed to just paying for what you need, which was a bit alarming because I felt like I was at a car dealership. But other than that, it was great.

posted: 08/21/2023

I have been on hold for 38 minutes waiting to get my card removed after they signed me up for another year without getting my permission. You cannot cancel through website or store location only customer service that has high wait times due to them doing this to so many people. This company is wrong to charge people another year at $62! A month without even talking to the customer or seeing the dog in over 6 months. Would absolutely never get any services from them again. Do NOT recommend.

posted: 08/07/2023

This was recommended by PetSmart as a place to get a discount on spaying your dog between $20 - $150 but when I called they said it would be $600 - $700, they don't have discounts. Nevermind...its just a waste of time calling, you can get that high price anywhere, they advertise as a place that cares about animal population control, but that just a selling point, they only care about the money like most places. Don't give false advertising.

posted: 07/15/2023

We made countless calls. Our little monster was lethargic, not eating. We were terrified. He is a senior dog. We were met with indifference, brick walls... you name it. UNTIL we called Banfied. My daughter spoke with a lovely woman (I wish we knew her name), who told her that they were appt only. Until she heard the desperation in my daughter's voice. Immediately, she told my daughter to bring her dog in and they woud take care of him. I called and spoke with Desiree who was so compassionate yet professional. I wanted to thank them for being so kind. For them to think beyond their rules, having no idea who they were dealing with... My daughter and her monster literally saved each other. People forget that everyone has a story. To be cold and inflexible seems to be more and more common. Thank you Banfield for what you did today.

posted: 05/17/2023

I adopted my cat 5 days ago from Petsmart. This was her first exam. I feel she was treated very well and I believe the examination was thorough. Everyone was very nice.

posted: 05/05/2022