VCA Gateway Animal Hospital

Ive never seen a dog so happy to go to a Vet 😂 My Siberian Husky ( Indy) loves all the staff and gets so excited to see them . They are the best

posted: 01/07/2022

Presently very dissatisfied with this office. They are withholding approval of the renewal my dogs prescription dry food pending his appointment. I was told they would approve one more bag since the appointment is set. Three fax requests from the pet store later--that they said they never received--they now verbally say they will not approve it. This particular food helps his joints and he is the one who suffers in all this.

posted: 09/01/2022

it's a long story but Dr Sanfilippo is a careless person for over 3 months I called every other day at least, sent numerous pics and went down at least three times, begging her to get my dogger Diamond in asap and to please talk to me for 5 mins and she didn't come to the room at any time when I went down there or listen to me at all, she just told the staff to tell me no, (thank God for Rachel) Dr Sanfilippo could care less...so it was a long 3 1/2 months but diamond made it to the surgery date 😥 and was never able to walk or bark or heal because the "Dr" completely butchered her and left her sliced wide open, Diamond gave up on living 10 days post surgery, and I knew something was wrong immediately and have allways trusted the VCA staff but I stayed around just in case and I took her back in 4 or 5 days because they hurt my dogger and i knew she was dieing, so for the first time in almost 5 months Dr Sanfilippo actually comes to the room (just to see her own work, not because she cared) and after she looked at it and had a few thoughtless words I told her that's why I had begged her for three months to please help asap, then Dr Sanfilippo replied "well the cancer was so bad there's nothing we could have done anyways" but if she had even talked to me for 5 mins to discuss any of this with me instead of ignore us and leave me no other choice, then my dogger could have at least got to say her goodbyes and I'd have had another few months to spend getting ready for goodbye...the way it went I was trying so hard to help her fight to live when I should have just been holding her and telling her I love her and it's ok, because I knew they killed my dogger but I didn't wanna believe it until it happened, and now my heart is scared and ill never forgive myself for trusting Dr Sanfilippo or failing my Diamond by doing so ...R.I.P. my l💎ve... thanks again to the staff who cared and to Rachel especially, but u need to report Dr Sanfilippo, she's going to tarnish your caring reputation

posted: 05/30/2022

Clean, friendly. Took very good care of my girl without an appointment.

posted: 08/31/2019

I love the people here. They are the most caring and knowledgeable vet hospital I've ever been to. My dogs don't cower as they have at other places, they actually seem excited here. And the employees always seem happy to see my pets and greet them with smiles and loves. I travel the distance to continue with my pets healthcare with Gateway. It's more then worth it.

posted: 06/11/2018