United Pet Care, LLC

IF YOU ARE LOOKING FOR PET INSURANCE, FIND SOMETHING ELSE. My family and I have been members with United Pet Care for quite a long time, first with my old dog who passed away at 19 and now with my current pets at 7, 7, & 8. That said, UPC has turned into one of the least helpful services I've ever used. I have to constantly contact them for updated insurance cards. The first time I had to do so was in 2021 when they responded they only do digital copies because they were having "issues with the postal service", but offered a printed one if I insisted on it. Never arrived. I had to send two more emails before I finally received it weeks later. Fast forward to 2023. Nothing. Neither a new physical membership card nor a digital one. The customer service is selective with their responses. Still no digital copy of the insurance card. I'll be actively looking for a new service after this latest episode.

posted: 01/03/2023

I don't understand how it took me this long to find out about this one. I was paying so much because of the type of dogs, but still didn't see any savings with my old pretty insurance. Plus the reimbursement checks will be 4-5 months after the fact. UPC is highly recommended in my book. I already have my daughter and mom change to them.

posted: 11/12/2021

Not sure why there’s so many negative reviews about customer service, I’ve never had any problems. It’s a great deal for a low monthly price. I have two pets signed up with UPC and while the coverage might not be as comprehensive as other insurances, it’s also not as expensive. I’ve saved a lot of money using it.

posted: 04/11/2021

I don’t understand the good reviews. For clarity, when I said “so your company can’t do anything for me, even though I’ve been paying all year?” the response I received was “that’s right.” -nice customer service. Please just purchase real insurance for your pet. This company will happily accept your money, but they won’t cover anything for you. I’m disappointed with my employer for offering this as a “benefit” and will be canceling my account. I feel deceived.

posted: 12/26/2018

Well, I paid for United Pet Care for 8 years through work and never needed to utilize it until my dog passed a couple weeks ago. I had to take my dog to a 24/7 clinic(Scottsdale Veterinary Clinic) on a Sunday night at 10:30pm, so, couldn’t goto my normal vet. Needless to say, after 2 and a half days at that vet clinic, I had to decide to put my dog of 11 and a half years down. Obviously, the last thing on my mind is what United Pet Care would cover, but I can answer it now. Literally $0 of the $3,500 is what they covered. I called them a week after when I could mentally talk about the situation and the only thing they offered is to cancel my account. So, that was pointless money I spent each month through work when I couldn’t use it in the ONLY time I needed it. I’m very disappointed with this “Pet Insurance” that I paid them for 8 years just to do nothing when I needed it.

posted: 04/11/2022