24 Hour Emergency Vet

Awful. I'd give negative stars if I could. My cat Joey was attacked by three dogs. The receptionists couldn’t have been be more apathetic. We had been waiting 30 minutes FOR TRIAGE when we saw on their whiteboard that another animal waited 75 minutes for triage and it looked to be the average based on their whiteboard. They took another animal ahead of us. Did I mention that Joey was attacked by three dogs? Then we got a text while we were in the waiting room telling us that the wait for triage would be even longer, because why would staff want to tell us all personally? My cat was in pain and we did not want him to wait. We could not even catch the staff’s attention for us to just point at the door as we were leaving. We went to another emergency vet and Joey was taken right back by triage and given pain relief. After that, I so totally did not care that we were there for six hours while they evaluated and treated him. I would happily have waited much longer than that once my cat was pain-free. My priority was that he get pain relief while he waited, not that he get immediate veterinary treatment, which I definitely did not expect. If he had been there for a nonpainful condition, I'd have expected to wait for triage, but my pet was in pain, and staff had zero compassion. I’ve seen more emotional engagement from an automated customer service phone tree. In fact, while we were waiting, a staff member in scrubs came out, said something funny to staff, and walked to the back again.

posted: 05/31/2023

Our new puppy got very sick eating some so unknown no poison at the park. We brought him in and they took great care of him and the best part was the priceI was completely shocked it was too low. The staff was very friendly, expertise supreme and bedside manner on point given the panic most of their patients owners are experiencing. You may assume all 24 hr vets would act this way. But trust me they don't. This one is the best 24 clinics i have ever been to.

posted: 08/05/2021

I had to put my sweet cat Bella to sleep here after a traumatic morning and the clinic finding out she had cancer that spread. The day was a bit of a blur and I wish I could remember the vet's name- I am so thankful for the compassion and understanding he displayed. I didn't get to bring my baby home that day but I know she was comfortable in the end. Thank you all for what you do.

posted: 05/13/2022

When you have a pet emergency it's good to have a place to call or go to that cares, asks the important questions that you don't think about when an emergency arises. My sweet old fur baby & I were treated with the utmost respect & compassion when the decision was made to let him go peacefully. Top notch doctors & staff & my sweet boy's ashes were handled compassionately. The box they were returned in was unbelievably high quality & was unexpected. Amazing heartfelt gesture on their part.

posted: 04/07/2021

We took our puppy there last Saturday morning. We called ahead of time and were told the wait was a half hour. When we got there more people had shown up so the wait was about an hour. It wasn’t bad because we waited in the car and they had covered parking. The vet tech and doctor were great! Helped my pup with fluids and meds. Their instructions were thorough. I was very impressed and may even use them as a regular vet. I’m so happy to have found this place so close to home.

posted: 06/11/2021