Dr. Kelly's Surgical Unit - Queen Creek

I took my fur baby in for his appointment on 10/28 and Abby created me promptly within walking in, she was immediately happy and helpful! She demonstrated a great work ethic as she seemed truly happy to be at work doing her job. My dog has never liked leashes, doesn’t even let my husband and I walk him on one, and he immediately walked with Abby no hesitations it’s like he could sense her kindness and want to help him. When I arrived to pick him up I was rushing as I was further than anticipated and ended up being 40 minutes later than the time I’d said I’d be back and when I arrived she had made no fuss of it, made sure to tell me how great my boy did and all about his day. She was VERY thorough with the take home car instructions and medication information I left knowing exactly what needed to be done for him to have the best recovery. Overall, I’ve never met someone in the vet field or even medical field who is as happy and truly good at their job as Abby.

posted: 11/14/2024

Stunning NEW Hospital! Rachele is phenomenal! She is very knowledgeable, communicative, upholds the highest patient care, and goes above and beyond to ensure both the owner(s) and pet(s) are cared for.

posted: 11/05/2024

Great experience today getting our Toy Fox Terrier’s teeth cleaned. My only complaint was the initial process of getting things scheduled, the office is really geared for intake & pickup process only, not really customer facing in terms of information or scheduling. I had Mr. Patriquin stop by prior to this locations’s grand opening to drop off a flyer so I figured I’d head in when they opened. Simple misunderstanding on my part of their process. The girls working that day advised that I call for information & scheduling instead, no big deal. I found texting to be the easiest method of communication, which is always a nice service when offered by a business, so I appreciate that. I loved how thorough and communicative they were with the entire process. The day of cleaning they had me fill out a quick form and went over the entire procedure steps with me. They were able to add on nail trimming & a few vaccines at the time of drop-off, much to my surprise. Originally quoted me about 4 hours but were done in only 2. Underpromise & overdeliver, awesome way to operate. Chloe was returned with sparkly white teeth and super thorough notes and care instructions. This was our second visit to Dr. Kelly’s locations and will certainly continue to use them in the future. The pricing was extremely fair, the service was world-class, and communication was top-notch.

posted: 11/04/2024

Exceptional costs for surgeries. Only complaint would be that they required pain meds to go home, which I already had in hand and showed them, but because it was 9 days past 1 year dispensed expiration (even though written expiration was still good for a month), they made me get an entire new bottle. Otherwise, service was good and timely and the most affordable.

posted: 11/04/2024