Banfield Pet Hospital

I brought my dog Hercules in for really bad arthritis and when I picked him up 6hours later from dropping him off, he got sick the next day and got a kidney infection some how. I know he pry go the infection from a dirty catheter they used on him cause he’s never had that or acted the way he did until I took him to ban field. Few days later he isn’t eating or drinking water anymore a can barely walk. Took him to arise emergency vet in queen creek and they found a tumor mass that was bleeding on the inside on his stomach. 4-5 days pass and I had to go put my fur baby/son down because he was so red and swollen an dying from bleeding out on the inside . I hate to say it but this only happened because he went to ban field vet in queen creek and he went down hill from there. I don’t care what anyone says I know my dog and saw it happen to him personally. All they wanted at ban field was money and to give him medicine a not actually fix him. I’ll never forgive Ban field for this. Expect a law suit soon. An no I don’t want to contact you and explain anything to you.

posted: 09/02/2024

Worst customer service ever!! The Queen Creek location is always understaffed and makes u wait at least an hour every appointment. This week, we just needed a medication refill which somehow came to almost $400, took over 2 hours of waiting & then, we were just rushed off without the vet bothering to come out & answer our many questions. I had to request a copy of what was done at the appointment only to learn some of my dogs blood levels are elevated. I wanted to discuss alternatives to this very expensive allergy medicine. I was told - "sorry the vet is too busy and on the phone". I paid alot of money to be rushed off confused, upset and still needing vet help!!! I am not happy that the vet tech renewed this expensive monthly Banfield plan when I expressed I did NOT want to waste the money!! I have been coming to this hospital for over 10 years but the service has declined terribly. My dog is actually afraid of the vet visits now and physically gets ill. They are so rude, non compassionate to our dog s needs and charge several hundred without any explanation!! It was such a terrible experience for myself, husband and poor dog, that we don't want to go back let alone pay monthly for a service with little available appointments and the worse dog care ever.

posted: 05/29/2024

Good luck getting an appointment if your pet is sick. Called 4 locations at 1pm on a Saturday no one could get my pet an appointment. And quote the receptionist they are for preventive care not illnesses. We did make the mistake of buying the opima plan.

posted: 05/25/2024

Care is is ok, but the wait times are awful and you can’t get an appointment in a reasonable time frame. 1-3 months outs doesn’t work for a sick pet. The compassion for our dying elderly cat was also horrible, and resulted in them just telling me to call someone else. We had to switch to a new place to just be able to provide better care to our animals. It’s not reasonable to always have to take them an emergency vet. I will not be taking my animals to them anymore.

posted: 05/06/2024

I erred in making my appt at the wrong location. The front office girl worked hard to get me into their very busy schedule. I opted for a drop off appt hours away but the vet called a few minutes after we left and said our dog would be ready in 30 minutes. They went over and above to help us after my mistake.

posted: 03/30/2024