VCA Thumb Butte Animal Hospital

I brought my recently adopted GSD Ringo after an urgent care visit failed to address an infection. The staff there were professional, knowledgeable, caring and very considerate. The Doctor took her time examining and patiently explained everything to me. Within days after the visit my dog got better and is now 100%.The Doctor called me and followed up with sincere concern how he was doing. I HIGHLY recommend this clinic and will continue to seek future services. Thank you for fixing my buddy!

posted: 06/08/2023

The staff was fine but I thought it was very inappropriate how the doctor made me feel hustled! I brought my dog in to ask about her red eye. The doctor did an eye exam and did not inform me of the additional charge until he was finishing up the process. It was also in the form of a statement and not a question. I am the sole provider of three with a menial job that doesn't pay much so I was very frustrated with this extra $100 charge that was basically hustled out of me. Very unprofessional approach for a doctor, I was taken aback. Although I was very disappointed I was willing to work out a payment plan but they refused. So I refused to pay and left! They're unwilling to hear me out on the phone when I called about it even though I was totally cool, calm, and collected with them. The guy on the phone held his composure but was also very rude. Now they want to send me to collections and potentially Court for this $160 bill instead of improving the way they do business legally and how they treat their clients.

posted: 12/06/2022

He really loves his treatment at our Family's VCA Animal Hospital. The entire staff and veterinarians are professional very skilled and caring. In doggy talk... those were his words not ours. Right?, Comet. 😂

posted: 01/03/2023

A vet clinic that tries to hustle you, does not tell you the prices of the visit until you check out, and is not very clean. I felt that my spouse was being hustled the first time he went for our puppies first "check up". The doctor wanted to do all these unnecessary added options.The Neuter alone was going to be $850, that does not include the "visit fee" He also felt uncomfortable by the doctors factual and rude demeanor. They did not even fill out his Immunization Record. When he went to check out, he was astonished by the big vet bill, which they did not inform him of anything during the visit. I went there for the second shot ( just the shot ) and VCA wanted to charge me for a $70 doctors visit just to administer a shot (5 way) you can get at Tractor Supply for $15 and do it yourself. Other Vets do not charge you for "the visit". If I could give 0 stars I would.

posted: 12/27/2022

We are so happy to have found VCA Thumb Butte Animal Hospital. We are new to the area and our 18 year old cat Rosie was not doing well at all and we called around to see if we could get in somewhere that same day, and VCA Thumb Butte took us within a few hours. Brandy was so helpful in getting us in that same morning. We saw the technician, Steven, and he was very good at his job and very kind and caring, realizing that I was kind a mess, knowing that Rosie was in pretty bad shape. Then we met Dr. Coston, and she very knowledgeable and was SO compassionate, and I just can't say enough good things. She helped me make a very difficult, but necessary decision that day. We have other pets and have definitely found our new Vet / Animal Hospital. Highly recommend this facility. The staff is absolutely SO wonderful.

posted: 02/07/2023