Red Mountain Animal Hospital

Brought our new puppy in and had a great experience. Dr John is a gentle kind man. He took time with us to explain everything he found ( all good ) about our new family member.

posted: 11/15/2024

Update (original review below): I had to be seen again because the issue returned. I swore I wasn’t going to get so twisted with worry about making the appointment this time. I still was, so I went in person to make the appointment and explain who we were to the front desk. Courtney was so sweet, just the nicest and empathetic - a gem. They were booked out a week, not ideal but I’ll take it! They called me shortly after leaving to let me know that they could fit me in through some miracle the same day! (My dog wasn’t quite emergency room condition but waiting a week was going to be hard on her). I saw Dr Hynes this time. I can’t say enough great things about him. I was worried because my dog is reactive to ALL people especially men but that didn’t dissuade him. The measures he took, the time he spent and the abandon of any apprehension to touch my dog made me feel foolish to be so worried in the first place. Dr Hynes went out of his way to help us. I was a wreck again just like the original post but Dr Hynes reassured me that it was “ok”…and it was. And again, just like the first time - less than 24 hours later and my dog seems noticeably less miserable than she was when I brought her in. Still not 100% sure what the cause is but I think Dr Hyde might be the perfect vet to help me figure it out! Original review: I’ve seen the negative reviews on various sites. Here is my experience at Red Mountain. I was so anxious and nervous about taking my German Shepherd in to any vet. My girl came to me through a shelter. I was told that I was basically her last shot because I was the only potential adopter that she hadn’t tried to bite. That being said, I understood why she was surrendered multiple times. I didn’t realize 2 years ago when I took her home, the same day we met, what that meant for us long term as far as seeking medical care for her or any other normal activities people with pets can do. She is the most loving and obedient dog I have ever had…but that extends to me and only me (with very few exceptions). I don’t think that she’s ever been to a vet under anyone’s care . I recently moved here with her from Illinois and we lived our life UNTIL she started losing weight and almost all her hair & scratching uncontrollably until she was raw all over her entire body. Most people with a normal dog take them to a vet. My dog, however, requires a lot of special provisions. Things like an empty waiting area, a muzzle, no probing or handling/touching by strangers….it’s a lot. It’s a lot for anyone to deal with and to ask that of a veterinarian practice caused me a lot of anxiety and stress but she wasn’t getting better - she was rapidly declining. I finally started calling and trying to explain to various animal hospitals that I needed my dog seen but there were certain “provisions” I needed for everyone’s safety. I wanted to be transparent. I was met with mostly rejection….until I called Red Mountain. The receptionist sounded new but she was polite. Even if she wasn’t quite understanding my requirements, she assured me that my needs could be met. I specifically requested Dr Pearson. I thought a female would be received better by my dog. They didn’t disappoint. I was an absolute wreck taking her to the vet. I entered through an empty waiting room as promised. My dog was muzzled (by me) when the sweetest vet tech tried to hold out her hand to be smelled - my dog did what she does sniffed then growled and snapped. I was upset and mortified but not surprised. Nobody batted an eye. Nobody made me feel guilty for having 0 history on her beyond the time I have owned her. Nobody made me feel ashamed that my dog is an embarrassing head case…. Dr. Pearson came in and she was friendly, understanding and as thorough as she could be. She assessed the symptoms and made a diagnosis based on what she saw and prescribed medications as a starting point and they seem to be working.

posted: 12/07/2024

We've had a great experience at red mountain all around! Scheduling has been a breeze and the availability is usually same day. Office staff is wonderful, every tech we have worked with has been so sweet to our puppy and made each visit that much easier. Dr. Liz is exactly what you look for in a vet, so intelligent but down to earth and friendly. She always takes the time with us to answer all of our questions and makes sure we are comfortable with the approach. Would absolutely recommend this office to anyone!

posted: 08/09/2024

We had a great experience here with Dr Hynes. I have two somewhat challenging dogs and they responded very well to him. The staff were great as well and the tech handled the dogs beautifully as well. He also directed us to some less expensive alternatives which I really appreciate. I’m so glad I found this clinic! It’s our new home!

posted: 09/27/2024

Professional Medical Support and armed with authentic and sincere care/respect for their patient and family in unsurpassed quality. First time customer, referred by Dr.Kelli/Vet Mobile Surgery. Make this group your first stop for your precious pet family care, so grateful I did. PS Kai feel in love with Logan, gifted Vet Tech and our Vet, Dr. MacGelaky, forgive spelling please.

posted: 06/27/2024