Veterinary Emergency Group

Two days ago we called the Veterinary Emergency Group for help with our beautiful 11 year old Boston Terrier who was clearly not doing well. They were very helpful and suggested that we come on in. We walked in the door 30-45 minutes later (after the drive there) and the lady at the front desk said “this must be Lola” and took us right back. The next room was a large open area with multiple vets and assistants and reminded me of an ICU unit in a hospital. They began working on Lola by placing her on oxygen, starting an IV, and using a portable ultrasound device checked her heart and abdomen. After determining that she was in heart failure they made her comfortable in a warming bed and then had a very kind conversation with us about our options. We never felt rushed or pushed into anything. The care given to Lola was top notch and professional. The entire staff was amazing, patient, gentle, and loving. In the end, we made the decision to let her go. We were given all the time we needed to sit with Lola before and after in a beautiful private room filled with candles and soothing music, a couch and blankets for us to be as comfortable as possible. We are heartbroken but eternally grateful to the people at this clinic for their care and support. Thank you for your kindness and for making a horrible day a little more bearable.

posted: 02/21/2024

We took our puppy, Gordie, there a week ago after he tried to eat sago palm. The team at VEG is phenomenal. They went above and beyond for our pup as well as my three kids. They taught all 3 of my kids about veterinarian medicine, giving them stethoscopes and allowing them to review specimens under the microscope. Amazing facility and amazing people who work there! They really made a scary experience less scary with their compassion and kindness. We are especially grateful to Dr. Valentine, Whitney and Carlin who took wonderful care of Gordie.

posted: 03/19/2024

Thank you to Bijou’s Dr., Surgeon, nurses, front desk girls, and all the staff keeping things clean and running smoothly. You all made a very stressful and worrisome situation so much easier. I felt that Bijou was getting excellent care and I was fully supported and encouraged to participate with her care (which I loved being able to do). I can’t that all of you enough. Your open concept should be the standard of emergency vet care in my opinion. The animals and the owners all seemed way less stressed being able to be together in one room and see one another. Best emergency vet experience I’ve had. Highly highly highly recommend.

posted: 10/23/2023

By far the best vet care experience we have had to date. Can’t say enough good about the staff and care team at the Chandler location. The open concept is something that should be an industry standard. Our dog and us personally were very well cared for during our time spent there. 10/10 I would highly recommend.

posted: 03/13/2024

My dog was sadly involved in a dog fight and got a pretty good beating. The staff at VEG was great. They were all super nice and helpful. They got my girl cleaned, stitched up, and comfortable for the night until she could be seen by her regular vet the next morning. The facility was also very clean. My girl is now all healed and thanks the staff at VEG greatly for taking good care of her!

posted: 02/04/2024