Pinnacle Valley WestRock Animal Hospital

Chose Pinnacle Valley animal clinic because my cat needed grooming and they ensured me that they could do a light sedation to get my somewhat difficult cat to comply. Then I was told the Lion shave would be so cute… 🫣…. First picture my mainecoon cat with her normal hair … rest of them after they got done with her 😢… look up a lions cut , one will see it does NOT look like that…. I could cry every day I placed my trust in peoples hands that would not reconsider NOT doing something they were not able to do… and making decisions without asking me again after they discovered they could not do the right thing….. and charged me 85 dollars for a chop job gone way wrong 😞😞

posted: 04/09/2024

Great practice. The Lavergnes go above and beyond, calling to check on my dog when she has something complicated going on. Dr. Sonya has worked with me to keep my extremely fearful dog's visits short, kind, and efficient while still being thorough. Did a great job diagnosing her, too. I haven't known Dr. Rene as long, but I've known Dr. Sonya for many years and she's the best diagnostician I've encountered in Little Rock.

posted: 12/02/2022

Very nice staff. My rescue is doing his heartworm treatments here.

posted: 06/25/2024

Words cannot describe the gratitude my husband and I have for Dr. Sonia. From the beginning of our beloved Maggio's diagnosis of osteosarcoma on July 3 to when she came to our home yesterday to assist him across the rainbow bridge, we don't even have the words. We were those dog parents that called with questions , and questions, and questions... She would always return our calls and provide us with answers. She even called at 7:30 in the morning once and 6:00pm another time. We are so blessed our beautiful boy was under her loving and kind care. Thank you. This is going to take us all, including Angelo, our other Aussie who was present at Maggio's passing, a while, if not forever to grieve. We will remember the happy silly things he did. Like how excited he got when the Bark Box arrived. We will also never forget your kindness and the support of your staff.

posted: 08/22/2023

If I could do 0 stars I would. Terrible customer service. I called about a week ago and was left on hold for nearly 30 minutes. The prices have sky rocketed for basic appointments, and the male vet was very rude. However the female vet was very pleasant and understanding. I hope she takes the leadership role in this business. After being a strong supporting customer for nearly 15 years, I will be taking my business elsewhere. I should’ve figured something was wrong when all of the original vets and staff left. The staff that was there before this “take over” was caring and knew pets well. It’s sad to see what this place has become. Also to ownership: When you “merge” with a company the least you can do is send an email letting us know that everything is being switched over to new ownership. This felt like slapping the name of West Rock on Pinnacle Valley Animal Hospital. When really it’s just West Rock taking over.

posted: 09/29/2022