Banfield Pet Hospital

We love Banfield because they give us choices and go beyond to make services as convenient as possible

posted: 11/27/2024

I have used this Vet for over eight years caring for two diffrent animal. Time and time again they have proven to be a complete rip off. This company only offers monthly payment wellness plans for no less than a year agreement. These plans seem to have huge benefits with the coverage and options provided but in reality these plans do not cover anything beyond an annual dental cleaning and one prescription if needed per year. Over the eight years of using this vet they were never able to help in emergency situations. Not one time did they offer a solution or have a walk in opening. They always referred me elsewhere. They do not even have x-ray equipment in house and wanted to charge over $800 for a single X-Ray visit that would need to be scheduled out using a third party to bring a portable X-ray machine to their facility. The X-ray was performed approximately two miles for the Decatur Banfield location at a local vet for half the cost that Banfield could offer.If your pet passes away you are required to pay the full amount out of pocket with additinal fee or continue out the year making the agreed monthly payments. If you need account changes or questions they cannot help you your local Banfield location. You have to call the corporate phone number, request a call back and speak to individuals that know very little English. In my case the auto renewal was not canceled upon request and I am still dealing with trying to terminate my wellness plan that was auto renewed for a deceased pet. The individual i spoke with at corporate also informed me that the local vet uses a diffrent software than corporate uses and thats why the local Banfield was not notified that my dog was deceased and continues to call telling me that my dog is due for shots. The local banfield has called twice about my dogs shots and both times i have informed them that he is deceased. I even called corporate and ensured that auto renewal was not selected months before the wellness plan was scheduled to renew. This place is a complete joke. The sad part is that the staff onsite seem to care about your pet. I have swapped to a family owned Vet and I couldn't be happier. Stop before its to late! Do not sign an agreement with Banfield!

posted: 11/19/2024

Awesome experience. Took great care of my baby Khloe. Lynn. Thankful they were open on Saturday. Very nice and friendly staff.

posted: 10/19/2024

Staff is very friendly and helpful with all of our pet need. We chose Banfield because they are open on Saturday, which makes vet visits easy and accessible. They are available by phone to answer questions, remind you of upcoming visits or medical refills. I have two German shepherds and they will see both dogs at the same time, unlike other vets that request you make separate appointments; in case you cannot get an off day to go to the vet you can also drop off your pet in the mornings before work and pick them up on your way home. I highly recommended this business.

posted: 05/15/2018

I love Banfields they have always been super great with my pet and are always calling and checking on him asking how he is doing ... They really do care about your pets. And as you can see mine is very spoiled and he is treated like a little king when he is there

posted: 12/16/2021