VCA Big Lake Animal Hospital

I brought a litter of six puppies here for a litter exam, and I was greatly impressed by the service and the friendliness of the staff. A couple of the techs carried the crate full of puppies in for me and then carried them back out once the exam was complete. Everyone was very welcoming, friendly, and cheerful, and they loved and took great care of our pups. Dr. Marion was encouraging and professional, and I appreciated her thorough and informative, yet non-invasive approach. As a breeder, it's nice to be treated as a reasonable person, instead of being viewed as a "non-professional" who doesn't know much of anything. I was very happy with the service here and I think the puppies even enjoyed their visit!

posted: 07/29/2023

UPDATE: The clinic manager called me and the protocol wasn't followed the day I called. She got us in for an appointment and was very apologetic. I appreciate the phone call and her willingness to help us get an appointment for our dog. For general care they are great. If you have an emergency or your pet is crying and in pain, be prepared to be told there are no appointments for two Weeks or more. No offer to be put on a list for a call if someone cancels. Really disappointed in the response from the phone desk.

posted: 03/28/2023

My cat, Mr. Ernie, who had been with me for over 18 years, had to be put asleep. It was very tough losing my friend, but all the crew showed us both, the best care and compassion. Thank you all from the bottom of my heart. If your animal needs help, this is the place to go. Thank you for being so caring, God Bless!

posted: 04/11/2023

Docs are nice. The staff is hit or miss. The office policies are terrible. A rabies vaccine cost $100 because they charge the vaccine fee PLUS a brief vet doctor visit of $65. They didn’t tell me about the charge until afterwards and insisted on charging me even though the doc had just done a full physical on my pups a couple weeks prior. Using SPCA or vaccine clinic from now on. After the appointment that they weren’t even supposed to have, the doc told me that my male pup had a testicle that hadn’t descended and that he needed surgery. Took him elsewhere and the new vet said the pup had no issue. So I’m not going back. They just extort money out of their customers. It’s really too bad.

posted: 06/19/2022

Called for a quote for a cat neutering, they quoted over $500 for a simple neutering procedure 🤯. I have had cats all of my life and NEVER heard of pricing like this. The lady had the audacity to say it was cheap in her opinion 🤣. Right down the road, appointment scheduled for $110. Makes sense, yeah super reasonable. On the other hand, the lady was nice, even with her sly comment. Will not be a place I will be taking any of my pets though, their pricing is crazy high compared to other local vets.

posted: 08/22/2022