Juneau Veterinary Hospital

My dog passed away while in the care of Juneau vet Hospital. Taking Dax here will forever be the greatest regret of my life. I feel that they didn’t even take the time to get to know my dog. I was never asked questions about what medication he was on. I was never asked if he had eaten before his visit. When I went in to drop him off, they weren’t even sure which leg it was- they had asked me just an hour before his surgery which leg needed an operation. They did not want to see/talk to me before his surgery. It was all so rushed. Could it have made a difference in the outcome of this “routine” surgery? Maybe not, but I’d like to think it could have. Even after Dax passed, the report that was sent to the cremation service was incorrect. He was written down as being “grey”. Dax does not have a single spot of grey on him. It caused even more confusion and distress after his passing. He was treated like a number. So, because you all did not take the time to get to know Dax- please allow me to tell you more about him. Dax was known as the sweetest gentle giant. He would stick his lips out to accept a treat because he wouldn’t want to touch you with his teeth. He would howl when he was excited. He was the best dance partner and the greatest car ride passenger. Dax was so good with kids and I wanted so badly for him to be here and meet our new baby. Dax impacted a lot of lives in his 5 short years here on earth. So many people are grieving his death. He was such a good friend. Dax wasn’t just a dog- he was our whole world. And for all those considering Juneau Vet Hospital as either your primary vet or just coming in for a single thing to be done- please trust your instincts. If it doesn’t feel comfortable to you, don’t let them take your family member.

posted: 06/02/2023

I could not recommend them because I took my 11 year old cattle dog there for dental cleaning. I was concerned because they did not do blood work before, I don't believe they examined him at all first before giving him 3 shots of anesthesia, before that they had me take him out of their office and give him oral tranquilizers. I have no history of my dog's heart or health condition before and after this visit. We were just blessed by God to have gotten through this ok. Dr. Lee barely said anything to me.

posted: 05/05/2023

Dr New and his staff are a really great team. My pup travels a bunch and has met many vets. She loved Dr. New! I enjoyed him sharing knowledge of (basic) issues that can extend a dogs quality of life and most thorough exam of my girl’s eyes. He addressed all my questions. Great vet! Prices were very reasonable too. Rarely have I left a vet feeling like “that was so worth what I spent”…. Glad to know there is a good vet we can go to in Juneau.

posted: 12/11/2022

This is perhaps the most poorly run business I've encountered in Juneau. Go here only if you don't mind degenerate veterinary practices that would leave you wondering who they must have bribed to gain their accreditations. The doctor doesn't seem to know what the word "sterile" means, and will just glance over your pet during its initial check-up, missing the most obvious problems that I've seen no other vet miss. He clearly doesn't care about the patients any more than their ability to bring in another appointment fee. On top of that, the management treats their employees lowlier and with less respect than the sick animals they pretend to take care of. The only reason I see that this place is still in business is due to the extremely limited competition in Juneau. If a veterinarian clinic opened up here with half the integrity that I've seen down south, they would be shutting their doors in a week. It's truly a disgrace.

posted: 01/12/2023

Been bringing my fur-babies here for everything and they have a great crew! Doctors are understanding and thorough, place is immaculate, and my pets are as happy as can be. Thank you for all you do!

posted: 07/07/2019