St. Albert Animal Clinic

We have been coming to St. Albert Animal Clinic for over 9 years and have seen both Dr. Burgess and Dr. Brooks. Both doctors are kind, compassionate, caring, knowledgeable and straightforward, which we appreciated. We had been coming pretty frequently over the last year, due to our pup's declining health. When we needed to be seen more urgently, they always fit us in. We felt they truly cared about our boy and wanted what was best for him. They worked together to find solutions and treatment options for us. Unforunately, we had to make the difficult decision to say goodbye to our boy on December 27th. Dr. Brooks and the team were amazing and made a very difficult day a little bit easier.

posted: 12/31/2024

I have been going to this clinic for 13 years. I am surprised at all the 5 star ratings. My dog has had chronic ear issues for the past couple years. It’s been constant $300-400 vet bills every 1-2 months with no solution. When a med starts to work they provide a quarter bottle refill and charge me to go back again for another check, pluck, panel and then prescribe the same med. I was referred to an ear canal surgeon which was $8k. It’s becoming almost impossible to be a pet owner with the high vet fees and after 13 years as a loyal client I expected more understanding and care. They do not advise what you will be charged until you are at the checkout. It’s like an expectation you will pay anything for your pet. $80 shampoo as one example. I was told “I will give you a bottle of prescription shampoo” only to find it was $80 filled. I have recently changed to a vet who is recommending dietary changes, probiotics - things I never once heard about at this clinic. I am disappointed in St AB Animal Clinic and the new vet tech, Ashley, was quite rude to me and would not allow me a phone call with Dr Burgess. Dr Burgess is also difficult to get into which results in having to see different vets at her clinic throughout the years and not all have been good. I look forward to my pets final years at a clinic who cares about the cause of the allergy and infection issues rather than the steroids, shots and money.

posted: 04/04/2024

Cannot say enough good things about Dr Burgess and the ladies at the desk at St Albert Animal Clinic! They are the most caring, kind and considerate ladies! Dr Burgess helped me and my furbaby through a very difficult and emotional week. Her caring/ love of animals and her caring professionalism with the parents of animals is outstanding. I have being going there for years and her attention to the animals and the time she takes to talk and ease our concerns is outstanding! The service there is the best!

posted: 03/30/2024

There’s not enough words to describe how truly wonderful this clinic and their staff are. A month ago, I lost two dogs in one week, both due to cancer. As you can imagine, it was heartbreaking. But what made everything easier to deal with was the staff. Specifically Dr. Burgess and Dr. Brooks. Euthanizing a pet is never easy, but both made the process so warm and peaceful. I have such gratitude to both of them and every single vet tech and employee who works there. The staff there truly do care for your pets. I will continue to be a client there with every dog I have in my life because I know that they will receive the best care possible.

posted: 07/16/2023

Been going to Kelly for many years, ever since I can remember. I recently went here for my big dog Bailey. She had kennel cough, Kelly took me in immediately without an appointment and was so kind. It was so reasonably priced ($260 total) for my giant Newfoundlander and got in within 15 mins of calling and explaining what was going on. I am so great full. And so is bailey

posted: 09/16/2021