Pets Plus Us | Pet Insurance Review

4.1

out of 5

Number of reviews 772

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider. *Blue Ribbon Benefits not available in Quebec.
5

out of 5

POSTED: | BY: Betty LYNN TOURANGEAU

Strongly recommend Pets Plus US

Pets Plus US is easy to use and they have been wonderful! From silly bad choices my dog made as a puppy (got beat up by a possum but won the battle in the end) needing stitches and pain medication, to more serious challenges like hind end lameness, it's been great to know that I can get the care for her she needs without worrying about the cost of that care. The portal is easy to use, and they typically have gotten back to me fast then the time outlined. I have nothing but very good things to say about my experience with Pets Plus US!
5

out of 5

POSTED: | BY: Anita Koehler

Pets Plus Us is AMAZING

Pets Plus Us has been exceptional with support and claims for our dog who has elbow and hip dysplasia. In the 3.5 years that we have had our dog, they have reimbursed us $40,000 as he had 3 full hip replacements, CT scans, foreign body surgeries. Without this insurance I don’t even want to think what we would have done.
5

out of 5

POSTED: | BY: Veronica Mustoe

So grateful for Pets Plus Us

This is our 4th pet with insurance with Pets Plus Us. When we switched our bulldog to Pets Plus Us after having a bad experience from a former provider, he already had pre-existing conditions so many things were not going to be covered. But we knew up front and the low premiums made the peace of mind worth it though we really didn't file very many claims. We added our 2 year old french mastiff who was very healthy but near the end of her life, had a knee surgery and then seizures which required hospitalization. All of her claims were paid promptly and without question. At her passing after only 8 short years, Pets Plus Us had paid over 15,000 of claims. Fast forward to our male French Mastiff who again is very healthy but ended up needing some expensive tests and then nares surgery. ALL his claims were covered and paid within a week or two of submission. He hasn't needed anything since and he's a happy healthy boy. Lastly our newest girl has had some complex health issues that were completely unexpected. She has had two surgeries and we were reimbursed the same week for each. That is absolutely unheard of! Their customer care specialists are so sweet and kind and always available if we have questions. I highly recommend Pets Plus Us. They underwrite up front so you know if you have exclusions and they aren't looking for ways not to pay. Awesome company!
4

out of 5

POSTED: | BY: Raj Rijal

Excellent service

Our Fur baby had sudden onset of glaucoma and we needed to remove his eye. The hospital and vet did not do direct billing, so we had to upload the documents etc on the Pet plus portal. It was easy and convenient. They reimbursed within 3-4 days of submission. Customer service was easily accessible and very helpful. . Pets plus made the ordeal bearable with their professionalism.
5

out of 5

POSTED: | BY: John Adams

Hugo

Prompt action!

Monthly Cost

Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.

Coverage

Coverage can include reimbursement for eligible: illnesses, injuries and accidents, hospitalization, surgery, hereditary conditions, diagnostics, prescription medications, alternative therapies, and behavioural therapies. Plus Additional Benefits such as, boarding for your pet if you’re hospitalized, holiday trip cancellation fees, lost pet advertising and reward, euthanasia, cremation, or burial.

You choose a reimbursement level of 70%, 80%, or 90%.

The pay-out amount is based on your actual vet bill and includes coverage of eligible exam fees and taxes.

An optional wellness coverage add-on is also offered for an additional monthly cost.

Payout Limits

Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.

Deductible

$100 – $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll.

There is no upper age limit.

Waiting Period

Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.

Exclusions

All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement.

All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim.

What’s not covered:

  • Dental care
  • Reproductive health
  • Experimental treatments
  • Wellness or preventative care, unless a Flex Care plan is added

For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership.

As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!

*Blue Ribbon Benefits not available in Quebec.

Check Pets Plus Us out on Instagram, Facebook, and Twitter.

Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.

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